Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 2, 2014 at 2:11 pm #328942
    CurlyHost

    I am using Enfold on http://catgangs.com/ and the form I have on the home page won’t send. There’s also supposed to be an auto response sent and that’s not sending either. Could you take a look at what’s going on??

    October 3, 2014 at 7:04 am #329482
    Josue

    Hey Andrea!

    Please set-up a test form with this plugin to discard if the issue is coming from the theme.

    Regards,
    Josue

    October 3, 2014 at 2:48 pm #329703
    CurlyHost

    Sorry, it looks like all of the emails and were going into the spam folder – which is a bad sign for the auto responses. Strange.

    October 3, 2014 at 2:48 pm #329704
    Yigit

    Hi!

    Please use this plugin to prevent emails from going into spam or junk folders – https://wordpress.org/plugins/easy-wp-smtp/

    Cheers!
    Yigit

    October 3, 2014 at 3:11 pm #329727
    DaraEmerson

    None of our contact forms work anymore either. they all worked perfectly fine a few weeks ago

    October 3, 2014 at 6:49 pm #329839
    Josue

    Hey @DaraEmerson!

    Please create a test form with this plugin to discard if the issue is coming from the theme.

    Cheers!
    Josue

    October 6, 2014 at 3:46 pm #330942
    DaraEmerson

    Hi,

    I created a page with contact form 7, but it does not work, you can try it yourself:
    http://www.tcm-team.at/kontaktform-test/
    This has easy-wp-smpt installed as well.

    I also updated to 3.0 via ftp, but it still shows that the theme needs updating.

    greetings
    Dara

    • This reply was modified 10 years, 2 months ago by DaraEmerson.
    October 6, 2014 at 3:50 pm #330946
    Yigit

    Hi!

    You need to check the server configuration. Our contact form use the standard wp_mail function – http://codex.wordpress.org/Function_Reference/wp_mail to send emails.

    Cheers!
    Yigit

    October 6, 2014 at 3:58 pm #330952
    DaraEmerson

    Please would you be so kind as to explain why this all worked before all your updates and it does not work now?
    Also the layer slider – we cannot figure out why it does not take the html breaks on the homepage slider which also worked fine BEFORE all your updates.

    Also it keeps saying this:
    Ein automatisches Update konnte nicht beendet werden – Bitte starte das Update jetzt erneut.
    that the automatic update could not be finished and to begin the update new – even though we have updated via ftp

    will there be such problems each time there is an update?
    perhaps the old version was better?

    thanks for replying

    October 6, 2014 at 6:59 pm #331094
    Josue

    Hey!

    I don’t think this is related to the theme or its updates to be honest, try activating any other theme and test CF7 again. Another thing you could try is attempt to recover your password, check if you receive the recovery message.

    Also make sure your SMTP is correctly configured.

    Regards,
    Josue

    October 8, 2014 at 2:20 pm #332412
    DaraEmerson

    Hi,
    I can’t even send the recovery message.
    It says, “function mail on the host could be deactivatet”

    Regards
    Dara

    October 8, 2014 at 7:52 pm #332656
    Josue

    Hi Dara!

    In that case you’d need to ask your host service provider to enable the mail PHP function.

    Cheers!
    Josue

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