Viewing 15 posts - 1 through 15 (of 15 total)
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  • January 11, 2021 at 10:36 am #1271530
    gazbo1

    Hi all,

    I would really appreciate some help with this please.

    We have been given a contact form template (see here https://assetgo.co.uk/contact-us-test/ )that intergrates with salesforce – populating fields in the crm etc – however we want it to be styled the same way as our current contact form here https://assetgo.co.uk/demo/

    No matter where I add the css to style the form (either in the additional css area in the enfold settings or within the code of the page itself) it retains its current format – cannot find a way around it – tried adding !important etc but no luck.

    Login details are in the private content if anyone would be so kind.

    Thanks in advance

    January 12, 2021 at 5:44 am #1271735
    Rikard

    Hey gazbo1,

    Thanks for the login details. Could you share the CSS you are trying to add, so that we can have a go at it please?

    Best regards,
    Rikard

    January 12, 2021 at 9:49 am #1271790
    gazbo1

    Hi Rikard

    Thanks for getting back to me. Sure, this is what I was trying to add via additional css in the Enfold settings:

    .salesforce_contact_form {
    border-color: #222!important; border-width: 2px!important; background-color: white!important;
    }
    Basically trying to make it look the same as the standard contact forms as you can see on this page: https://assetgo.co.uk/demo/

    Thanks again
    Gary

    January 13, 2021 at 6:15 am #1272030
    Rikard

    Hi Gary,

    I tried adding this to your Quick CSS box, but it’s not applying:

    .salesforce_contact_form table input {
border-color: #222 !important; 
border-width: 2px !important; 
background-color: white !important;
}

    Could you turn off caching, and CDN, to see if that makes any difference please?

    Best regards,
    Rikard

    January 13, 2021 at 10:48 am #1272096
    gazbo1

    Hi Rikard

    I completely turned off the caching plugin, and it’s made no difference – this really is a strange issue, I can’t figure out how else to do it.

    The contact form they have created (the developer who is implementing salesforce for us), and it has some code that then auto-fills in fields within salesforce when someone completes the form – is there a way of adding that part of the code to a standard enfold form?

    Thanks for trying this for me, much appreciated.
    Gary

    January 14, 2021 at 1:56 pm #1272401
    Rikard

    Hi Gary,

    Thanks for the update. The CSS is still being served via a CDN, which makes it very difficult to see where it’s coming from, please see private. I still can’t see the CSS I added applying either.

    I’m sure you could integrate the theme form with salesforce, but that would be out of scope of theme support unfortunately.

    Best regards,
    Rikard

    January 14, 2021 at 4:34 pm #1272448
    gazbo1

    Thanks for the feedback Rikard, I’ve tasked them with making it work using an alternative option so hopefully they can rectify it.
    Happy to close this thread now, thanks again!
    All the very best
    Gary

    January 14, 2021 at 4:48 pm #1272458
    gazbo1

    Sorry, one more question actually – is the cdn that is blocking the css – is that coming from the Assetgo website or from the code within the bespoke contact form?

    Thanks
    Gary

    January 14, 2021 at 5:00 pm #1272464
    gazbo1

    I think I’ve turned off the cdn – does that help you at all – I can’t see a difference, but maybe someone with more experience can get to the bottom if.

    January 16, 2021 at 6:09 am #1272867
    Rikard

    Hi Gary,

    Thanks for the update. The CSS is not being served via the CDN anymore, but not it looks like its cached by Hummingbird, please see private. The CSS I added is still not applying, so I’m guessing that is because of the caching plugin. Could you try clearing the cache from the plugin, or disabling it to see if that makes any difference please?

    Best regards,
    Rikard

    January 19, 2021 at 1:10 pm #1273688
    gazbo1

    Hi Rikard

    I disabled Hummingbird but its made no difference to the page again. I’m not seeing anything wrong with what we have completed, but for some reason it is still not applying the CSS – all very strange.
    I’m at a loss, do you have any other ideas?
    Sorry about this, shouldn’t be this hard :)
    Thanks
    Gary

    January 20, 2021 at 12:07 pm #1274006
    Rikard

    Hi Gary,

    Thanks for the update. I adjusted the CSS a bit, and it’s applying to the test page now. Please review your site, and let us know if you should need any further help.

    Best regards,
    Rikard

    January 27, 2021 at 10:01 am #1275675
    gazbo1

    Hi Rikard
    Sorry for the delay in getting back to you. Thanks for all your help on this.

    We have actually decided to use gravity forms for this now, but I’m getting an issue with enfold and gravity forms. When I submit a form it then hangs and the thank you page doesn’t appear. When I put the form onto a blank page using the standard builder it works fine, just not with the theme, any ideas?

    See pages here https://assetgo.co.uk/contact-us-test with Enfold and not working
    and here https://assetgo.co.uk/contact-us-test-2/ without enfold and working fine?

    Thanks
    Gary

    January 27, 2021 at 11:54 am #1275746
    gazbo1

    This issue is resolved now, was an Ajax problem.

    Can you close this thread now please?

    Thanks

    January 27, 2021 at 10:01 pm #1275889
    Victoria

    Hi gazbo1,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

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