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  • December 19, 2015 at 1:03 am #555272
    biggsuccess

    The contact form worked for me a while ago. But now when I test, the email does not come to any that I have sent up in the form settings.

    I’m testing from a yahoo email. My form is set to send the message to an @mydomain.com email.

    The success message shows after filling out the form.
    The autoresponder does arrive to the yahoo email
    The form email does not arrive after several tests to my @domain.com email.

    I have tried using the Contact Form 7 plugin – it works
    I have tried recovering my password at the wp-login.php page – it works

    I’m using Google Apps for my @domain.com email.
    My host is using PHP version 5.2.17

    I’d really like to use Enfold’s contact form, not Contact Form 7. But I’m using now as to not miss any inquiries. I’ve searched the forums and just can’t figure this one out on my own. Can you please help me out? Thanks, Mary-Lynn

    December 20, 2015 at 3:10 am #555483
    Elliott

    Hey biggsuccess!

    Make sure your using the latest version of Enfold, 3.4.7, and then do the steps here, http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/, and let us know of the results.

    Best regards,
    Elliott

    December 20, 2015 at 8:59 pm #555653
    biggsuccess

    Hi Elliot. I have been to that page before.

    1. Typos and SPAM – no
    2. Check if WordPress is able to send e-mails – yes

    3. Deactivate Plugins, If you see the contact form “Send” button is not responding then it could be that a plugin is causing a JavaScript conflict on the page. Deactivate all plugins and try again. – not an issue.

    4. Third-party plugin form testing, Install the Contact Form 7 plugin, create a Form and do some tests. – done and Contact Form 7 plugin works just fine.

    5. Using SMTP. If your hosting provider requires you to use SMTP then you can setup the WP SMTP plugin – Not required, plus Contact Form 7 plugin works, and WordPress is able to send emails

    So I’m still stumped as to what is causing the issue. I have set up a test page using Enfold form – maybe try sending me a message. You’ll get the auto-responder, but I’m sure I won’t get your message.
    http://biggsuccess.com/theme-update-testing/ – If I do, I’ll come back and let you know.

    Mary-Lynn

    December 26, 2015 at 6:46 pm #557467
    Andy

    Hey!

    Enfold uses WordPress’ default contact form settings. So if it does not work for you, then I think your server is blocking WordPress’ emails somehow. Try to contact your host about it.

    Try to reproduce the issue by using a default WordPress theme and let us know about your results.

    We recommend to use Contact Form 7 in your case.

    Cheers!
    Andy

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