Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 5, 2015 at 4:07 am #391053
    45678

    I’m experiencing the same problem as…

    https://kriesi.at/support/topic/contact-form-keeps-resetting-itself/

    https://kriesi.at/support/topic/problem-with-forms/#post-390470

    February 5, 2015 at 3:15 pm #391367
    Günter

    Hi 45678!

    Thank you for using our theme.

    I just checked your site and the backend. Looks good to me. Cannot reproduce the problem.

    Can you specify more clearly, when and how the error occurs?
    Can you create us a page where we can make changes to see the problem?

    Regards,
    Günter

    February 5, 2015 at 4:49 pm #391434
    45678

    The problem is the same as described by the others.

    1. Open the first link that I sent in the private reply above
    2. Edit page
    3. Edit form
    4. Change “Form Title” and/or “Your email address”
    5. Click “Save”
    6. “Update” page

    Then…

    Go back to edit the form again and you will see that the defaults have been restored (your form edits are gone).

    February 5, 2015 at 5:33 pm #391459
    Günter

    Hey!

    Thank you for coming back and the detailed description of the problem.

    I could reproduce it on your site, but not on my local testserver. I will forward this problem to Kriesi to have a look at it and we will be back, as soon as we have an answer to the problem.

    Thank you for your patience.

    Cheers!
    Günter

    February 5, 2015 at 6:44 pm #391538
    Günter

    Hey!

    A first idea to that problem of one guy from the support team is, that your server is using some kind of caching. Can you check this with your hoster please and give us a feedback?

    Cheers!
    Günter

    February 5, 2015 at 8:01 pm #391615
    45678

    Nothing on the host side.

    As far as my CDN – CloudFlare – I did the following…

    1. Purged cache
    2. Paused CloudFlare

    That seemed to work but now…

    UPDATE: It is NOT working again.

    • This reply was modified 9 years, 9 months ago by 45678.
    February 5, 2015 at 9:01 pm #391660
    Andy

    Hi!

    it’s weird, because it’s working on frontend but not on backend.
    What do you mean with it seemed to work? does it work when you pause CloudFlare? because their service is to fasten your website by caching, which I think is causing this issue. So please let us know if it works without CloudFlare. After deactivating it also clear your browser cache.

    Cheers!
    Andy

    February 5, 2015 at 9:07 pm #391665
    45678

    Andy,

    It is 2:05PM EST now.

    I am going to try out a few different things with CloudFlare, caches, etc. So, please hold on while I do this to avoid confusion.

    I will let you know what happens by 230PM EST.

    Thanks!

    February 5, 2015 at 10:18 pm #391712
    45678

    I believe this is now resolved via creating a “Page Rule” in CloudFlare.

    SOLUTION:

    1. Create a page rule for -> mysite.com/wp-admin/*

    2. Turn OFF -> Security Email Obfuscation, Server Side Excludes and Web Application Firewall

    February 6, 2015 at 1:49 am #391793
    Andy

    Hey!

    glad you fixed it and thanks for sharing your solution.
    Let us know when you need some more help with the theme. We are happy to assist.

    Cheers!
    Andy

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  • The topic ‘Contact Form Resetting to Defaults’ is closed to new replies.