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Posts
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Hi folks,
I have a website where a contact form is displayed. It use to work for years and doesn’t work anymore. I tried to make a new test page with a form but it also doesn’t work :Do you have an idea of what is to be done?
Thanks
Best regards.
JMHey Ad-Min747,
Thank you for the link to your site, I have tested both forms and they seem to work, this is a screenshot of the results. What error message do you get?
Best regards,
MikeHi Mike, Fast!
I do not receive in my mail the form once posted, neither the form post confirmation when I post a test request
BRHi,
Please include an admin login in the Private Content area so I can investigate further.Best regards,
MikeHi,
Thank you for the login, I see that you are using Enfold v4.2, this is quite old and is a pre WordPress v5 release, please update to v4.8.7. Please note that Enfold v4.2 used the old Envato API for licensing which no longer works, so you will need to login to your Theme Forest account and download the latest version of Enfold and manually update by installing the zip file via the WordPress install new theme button, WordPress will ask you if you want to update and then update for you. Here is an example of the message you will see.
I also note that your server is using PHP v7.3.31, WordPress recommends a minimum of v7.4 please ask your webhost to help you update this, please note that WordPress uses PHP for the mail system so please update this.
After you do this your email should work, if not we will take another look.Best regards,
MikeHi Mike,
I’ve upgraded Enfold to 4.8.7 with a valide token, re-installed the latest WP release and it stil doesn’t work. I went then to upgrade PHP from 7.3.31 to 7.4, but OVH doesn’t support it, yet. But by the way, I’d be surprised that OVH websites running PHP 7.3 are down, no?(The footer of the contact page seems to be wrong…may be an indication??)
Best regards
JMHi,
I’m surprised that OVH can’t update your PHP to v7.4 when most sites are now using v8.0.12
Your Google Maps was disabled in the theme settings so that caused the error with the footer, I corrected it, but you will need to add your Google Maps API.
I changed the test page form to send to my test email address then I installed the WP Mail Log plugin to check if the form is sending an email, and my test email was logged, you can see in the admin panel
I also tested your contact page form and it also logged. So at this point you could try setting up your WordPress email to use SMTP with the plugin WP Mail SMTP this would make your site use your own SMTP server instead of the PHP mail, there is a good chance this will work.Best regards,
MikeLittle question: I’m willing to try your suggestion using smtp pushmail. I’ve lost my smtp pwd and should be able to reset a new one. Can it affect my website or simply attached mailbox? If reseting the smtp pwd, do I take risk regarding the website in itself?
BR
JMHi Mike,
simply to let you know that spam attack (200-400 a day) seems to have stop. For the community, what i’ve done:
– Installed Akismet
– Installed reCAPTCH V3 with a 0.3 profile
– Suppressed, to make a knew one, the contact page
– Will delete the spammed mailbox and create a new one.Coulnd’t obtain my smtp pwd…
Thanks for your help.
Best
JMHi,
Glad we were able to help with the original questions, and thanks for sharing your spam attack solution, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.Best regards,
Mike
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