Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 29, 2014 at 1:05 pm #216346
    peerbits

    Hello,

    Thanks for great theme.
    Everything works smooth except Contact form.I did not receive mail whenever form is filled and submitted.

    I followed some of the links like
    https://kriesi.at/support/topic/enfold-contact-form-doesnt-send-emails-and-dont-show-message-error/
    but did not work for me.
    <?php
    mail( (Email address hidden if logged out) ‘, ‘test’, ‘test’);
    ?>
    I have tested mail sending service by putting code mentioned in above link in testing.php file on my site in result I received mail in spam folder so I think its not issue from hosting server.
    When I submit on filling form i do not receive mail even in spam folder.

    I am willing to use mail id other than (Email address hidden if logged out) .

    Thanks in advance.

    January 29, 2014 at 3:29 pm #216390
    oliviad
    This reply has been marked as private.
    January 30, 2014 at 9:54 am #216861
    Dude

    Hi!


    @oliviad     – if the mails work with gmail the contact form script sends them properly. Maybe your host blocks them and you must add a new rule to your spam filter configuration to receive the emails.


    @peerbits     – please try to install a smtp plugin like: http://wordpress.org/plugins/easy-wp-smtp/
    If it does not work please try to install a another contact form plugin like: http://wordpress.org/plugins/contact-form-7/ and check if this plugin works for you.

    Cheers!
    Peter

    January 30, 2014 at 12:58 pm #216918
    AdrianSmithUK

    Same problem. Here is the fault finding I have done:

    Wordpress 3.8.1 With Enfold

    1. Installed “WP-Mail-SMTP” and sent test message. PASS
    2. Sent test message from Enfold Contact Form. FAIL

    3. Installed “Easy WP SMTP” and sent test message. PASS
    4. Sent test message from Enfold Contact Form. FAIL

    5. Installed “Contact Form 7” and sent test message. FAIL
    6. “Grunion Contact Form” and sent test message. FAIL

    Any ideas?

    January 30, 2014 at 2:09 pm #216945
    peerbits

    @dude

    Hello,

    In my case Contact form 7 did the job.
    Its drawback of theme that this question had been raised number of times by theme users.Your team should fix this bug in next release as it might create negative impact on this beautiful theme.Unfortunately we have to use 3rd party plugin despite having inbuilt contact form functionality in theme.

    Thanks Kriesi team for responding quickly to query.

    • This reply was modified 10 years, 9 months ago by peerbits.
    January 30, 2014 at 2:58 pm #216963
    Dude

    Hey!

    Glad that the contact form plugin works for you. If we find a bug in our theme code we’ll fix it but we’re not aware of a bug in our send function. Unfortunately some host provider (i.e. hostgator) simply won’t work with our contact form and we don’t know why because we use the standard wp_mail() function http://codex.wordpress.org/Function_Reference/wp_mail to send the emails.

    Regards,
    Peter

    January 30, 2014 at 3:01 pm #216967
    AdrianSmithUK

    Update:

    1. Switched from shared GoDaddy server to dedicated 1and1 server.
    2. Switched from GoDaddy email account to Gmail.
    3. Installed “WP-Mail-SMTP” and sent test message. PASS
    4. Sent test message from Enfold Contact Form. PASS

    I’m guessing that it was a firewall issue on the GoDaddy server.

    Can’t guess why direct send from WP-Mail-SMTP PASSED but the contact form FAILED.

    Any ideas?

    February 4, 2014 at 9:55 am #219243
    Dude

    Hey!

    Maybe the sender email address of the smtp test mail is different and thus godaddy won’t block the mail?

    Best regards,
    Peter

    May 26, 2015 at 11:20 am #449987
    888788b

    The problem with Enfold and SMTP server is that contact form sender is an account that doesn’t exist in SMTP server.

    Supose yo send an email, and you fill your email address in contact form like (Email address hidden if logged out) , but smtp server is smtp.bbb.com.

    aaa.com and bbb.com doesn’t match so email won’t send.

    I have modified class-form-generator.php file setting a valid sender email address and it works. Simple.

    It would be a GREAT idea to be able to select sender when building contact form.

    ;)

    May 26, 2015 at 11:41 am #449996
    Josue

    Hey!

    You can put the following code in your theme / child theme functions.php to change that:

    function change_cf_from() {
	return "wordpress@YOURWEBSITE.com";
}
add_filter('avf_form_from', 'change_cf_from', 10);

    Cheers!
    Josue

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