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Good afternoon,
The contact form on a new build site is not working. The result of the form is although successful.
I tried different mail addresses but that makes no difference.
I tried another contact form plugin and that one is working.
I also tried script simple php mail test and that one is working.
Enfold 3.8 is installed.What to do next?
Hey ACGijsbers,
Please check for any plugins that may be causing a conflict and try the steps provided here http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
If you still have an issue we will need to take a closer look at this Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi Vinay,
Thanks for reply.
I have overlooked all the options on the weblink you told me (see above) and tried also the php option but still no luck.
I will give you login credentials.Hi,
I created a test page to test the issue but the results were the same. Was there any changes made to the site?
It appears the emails are getting processed from the theme but there may be an issue on the server which is blocking it.
We would be interested to know what the hosting company has to say.
If that does not work as a last resort we need to install the theme manually
Access the folder ‘/wp-content/themes/’ from hosting control panel > file manager or via the FTP tool and rename the ‘enfold’ folder to ‘enfold-old’.
Download a fresh copy of enfold theme and extract the ‘enfold’ theme folder from the downloaded package and upload it to same location ‘/wp-content/themes/’ this should fix the issue.
Please refer to the link below for more info on updating the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
VinayHi Vinay,
I tried first to upload new theme (first renamed original theme) and did not work.
Strangely I got a few times “the target file already exist” with e.g. hotels.xml and blog.php file and another.
I will now contacting hosting company but I am not clear what to ask. Because with e.g. contact form 7 it works and with a php test also.
What do you suggest?Thanks!
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