Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 21, 2016 at 11:39 pm #601594
    kandolina

    We see many logs on this issue, while the theme is excellent and easy to use, this issue of the native contact forms not working is a killer for this app. Considering many use Woo Commerce with this theme.

    We have about 50 installs of this theme we manage and most of the clients are upset about the loss of business and sales as well as poor conversion.

    I think you need to take a very serious look at fixing this bug.

    James

    March 25, 2016 at 12:52 pm #603638
    Ismael

    Hi kandolina!

    We are very sorry that you’re having this issue.

    Are the sites hosted by the same hosting provider? A link to the site will help. We created a list of troubleshooting tips that you can do in order to fix this issue which is usually related to mail server limitations, not the theme. http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Ismael

    March 25, 2016 at 1:36 pm #603645
    Josue

    Hey!

    Have you checked this article?

    My contact form is not sending emails

    Cheers!
    Josue

    March 30, 2016 at 9:51 pm #605486
    kandolina

    Hi,

    Okay we login from different client accounts about issues.
    This is a serious bug with your contact form tools.
    Every time you update the plugins or WordPress it drops the contact form connections.
    Yes you can add a different contact form and or plugin which does solve the bug.

    March 31, 2016 at 12:57 am #605573
    Josue

    Hey!

    Technically speaking, the contact form sending functionality has nothing to do with the theme because it relegates that to WordPress (then to the server). So if something mail-related isn’t working it would be better to contact your provider first.

    Cheers!
    Josue

    April 1, 2016 at 12:48 am #606396
    kandolina

    Josue,
    You know when you answer a question with a stupid reply like this, I loose faith in suggesting to our customer base to even consider using your themes.
    You have a bug actually you have many.
    This one effects all Enfold and Kriesi users. Suggesting that users use Contact 7 forms is your basic answer.
    Now you are obviously not an educated technical individual with a degree.
    So please escalate this to a staff person with the required skills.

    James

    April 1, 2016 at 1:00 am #606400
    Josue

    Hi!

    Hope you are having a good day!
    Can you please post a link to the site with the issue? backend access will be needed too so we can do some tests (you can post that in the private content section of the reply box).

    Cheers!
    Josue

    April 1, 2016 at 7:43 pm #606836
    kandolina

    I have 67 sites we are managing using this theme. The issue is the same with each site. As you suggest on your support to change to Contact 7 From, the problem is resolved.

    You have a bug

    April 1, 2016 at 7:59 pm #606840
    Josue

    Hello,

    No, i’m suggesting you to provide us with the information required to do tests and diagnose the problem, if you’re not willing to cooperate with us then i guess there’s nothing we can do to help you. In any case, as you managed to solve the issue on your own i’ll proceed to close the thread, if you need further assistance with this issue (or any others) feel free to open a new ticket.

    Regards,
    Josue

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