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  • August 11, 2015 at 2:39 pm #485956
    Rohan K. Abraham

    Folks, we just re-launched our website yesterday and everything was working fine till some hours back. One person who filled out the contact form said the email bounced. We got our last email from it at 5 am this morning [13 hours ago].

    I haven’t changed any settings and it was working earlier. Anything you can suggest?

    Rohan

    August 11, 2015 at 4:33 pm #486050
    Elliott

    Hi Rohan!

    I sent you a test email. If you do not receive it then do the steps listed here, http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/, and let us know of the results.

    Cheers!
    Elliott

    August 12, 2015 at 12:34 am #486251
    cloverco

    I’m having the same issue with Enfold contact form not sending emails to me or another person at another address. The form was sending emails last night.

    1) I deactivated the only plugin I have installed since last night. – Still no emails from the Enfold contact form
    2) I DID receive the email about resetting my password. – Still no emails from the Enfold contact form
    3) I did try contact form 7 – Still no emails from the Enfold contact form
    4) I have the latest version of WordPress and the latest version of Enfold
    5) I AM ABLE to receive emails from another Enfold contact form on another site I administer. This other site is hosted with the same hosting company but on a different hosting plan than the site I’m having problems with.
    6) I checked my junk mail and the messages are not there.

    Any ideas?

    • This reply was modified 9 years, 4 months ago by cloverco.
    August 12, 2015 at 8:46 am #486331
    Rohan K. Abraham

    Hi Elliott,

    The mail finally did arrive. T (Email address hidden if logged out) ? It reached my mail account about three hours after you sent me the note. While it arrived late, I’m just glad it arrived.

    Any ideas on why it arrived late? We had one bounced email case that we know of.

    Rohan

    August 12, 2015 at 3:37 pm #486628
    Elliott

    Hey!

    I’m not sure. I would contact your hosting provider and let them know about this to see what they say.

    Cheers!
    Elliott

    August 13, 2015 at 12:52 pm #487151
    Rohan K. Abraham

    Thanks Elliott. Seems to be working fine now. As long as one mail arrives, it means the system works.

    I’m about to change the hosting service provider from Hetzner to HostGator. Let’s hope that fixes it and many other issues.

    Thanks again!

    Rohan

    August 13, 2015 at 3:20 pm #487242
    Rikard

    Hey,

    Great, glad it’s working now. Please let us know if you should have further problems.

    Regards,
    Rikard

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