Viewing 18 posts - 1 through 18 (of 18 total)
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  • August 9, 2017 at 12:57 am #836095
    apremierdj

    I am unable to make any changes to my contact form After “Save” & “Update” page the contact form goes back to the settings it had before.

    Arvell and Company

    – Change email address or add an email address or Add a email subject Can’t get either of those to save changes

    UPDATE:

    :I have found a temp fix to my LIVE pages.

    The problem is: I have a text box before the contact form. If this text has any formatting such as “Bold” then the contact form will not allow me to make changes.

    To fix: remove any formatting in the text box or move the contact form BEFORE the text box.

    I have added a TEST page named TEST so that you can see the problem.

    • This topic was modified 7 years, 3 months ago by apremierdj.
    August 9, 2017 at 9:27 pm #836622
    apremierdj

    Added information:

    Any text block above the contact form that has any type of html tag is break the contact form from updating.

    If all text blocks, accordion text etc are straight text…(No bold, bullet points, etc) then the contact form will update correctly
    – if I place the contact form ABOVE the text blocks, accordion text etc, the contact form will work and update correctly.

    August 10, 2017 at 5:15 am #836720
    Rikard

    Hi,

    Thanks for the login details. Did you make sure to clear the cache from your caching plugins before and after doing the changes? If that is not the problem then please try to activate debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy/paste the shortcode to a new page to see if that helps.

    Best regards,
    Rikard

    August 10, 2017 at 5:20 am #836724
    apremierdj

    Yes. Did you login and see the problem?

    August 12, 2017 at 5:28 pm #837969
    Victoria

    Hi apremierdj,

    Is the issue resolved? I was able to edit the form add an element, it was saved, the I deleted it and added an email. That email is still there.

    Best regards,
    Victoria

    August 14, 2017 at 7:23 pm #838895
    apremierdj

    I have found a temp fix to my LIVE pages.

    The problem is: I have a text box before the contact form. If this text has any formatting such as “Bold” then the contact form will not allow me to make changes.

    To fix: remove any formatting in the text box or move the contact form BEFORE the text box.

    I have added a TEST page named TEST so that you can see the problem.

    August 15, 2017 at 4:24 pm #839386
    Victoria

    Hi apremierdj,

    If you really need to add formatting, you can go into text mode and do the html yourself. Let us know if that breaks the form as well.

    Best regards,
    Victoria

    August 15, 2017 at 6:51 pm #839512
    apremierdj

    Yes I would like to use some type of formatting.

    If I manually do HTML inside the text box, it breaks the contact form.

    August 17, 2017 at 5:29 pm #840520
    apremierdj

    I have found a temp fix to my LIVE pages.

    The problem is: I have a text box before the contact form. If this text has any formatting such as “Bold” then the contact form will not allow me to make changes.

    To fix: remove any formatting in the text box or move the contact form BEFORE the text box.

    I have added a TEST page named TEST so that you can see the problem.

    August 18, 2017 at 9:28 pm #841034
    Basilis

    Hi,

    From what I can understand, there is an extra rendering to the text box.
    That is something we can not control, it is because of the way WordPress is rendering the HTML
    and we are afraid we can not do something for that.

    Can I ask – you can not make the text inside textbox bold with some CSS?

    Best regards,
    Basilis

    August 18, 2017 at 9:36 pm #841036
    apremierdj

    I’m not sure how to do that

    August 22, 2017 at 7:34 am #842339
    Ismael

    Hi,

    Are you using a CDN? Please disable “email obfuscation” in the cdn settings.

    Best regards,
    Ismael

    August 22, 2017 at 5:56 pm #842670
    apremierdj

    Ismael. I don’t see that setting in any Enfold setting. Can you please direct me where to location that specific setting?

    I use jetpack and cloud flare . I believe this the Jetpack plugin acts as a CDN for pictures.

    August 23, 2017 at 8:08 am #842900
    Ismael

    Hi,

    I added a new email address in the contact form and it saved properly. Which of the options are not working? ( see private field )

    Best regards,
    Ismael

    August 23, 2017 at 8:35 am #842912
    apremierdj

    It seems you may not have read all previous posts:

    I have found a temp fix to my LIVE pages.

    The problem is: I have a text box before the contact form. If this text has any formatting such as “Bold” then the contact form will not allow me to make changes.

    To fix: remove any formatting in the text box or move the contact form BEFORE the text box.

    I have added a TEST page named TEST so that you can see the problem.

    August 24, 2017 at 12:58 pm #843457
    Ismael

    Hi,

    To fix: remove any formatting in the text box or move the contact form BEFORE the text box.

    Did you add any html tags to the text box? Make sure that every tags are closed properly. Anyway, I was able to update the contact form in the test page without issue. ( see private field )

    Best regards,
    Ismael

    August 24, 2017 at 7:57 pm #843667
    apremierdj

    Seems to have resolved itself. Thanks for checking

    August 26, 2017 at 5:29 am #844280
    Ismael

    Hi,

    Ok. We’ll close the thread now. Please feel free to open a new thread if you encounter the issue again.

    Best regards,
    Ismael

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