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  • December 12, 2014 at 3:51 pm #367238
    metafora29

    Hi
    I am having problems with the contact form in one of the pages where I use Enfold. For now, it is the only issue which remains unresolved, thanks to all your help and support.
    Here is the link:
    http://international-workshop.com/contact-us/
    As you can see, only the “send-button” shows up, despite the fact that I have several fields in the form.
    Any advice would be greatly appreciated.
    Thanks,
    Jette

    December 12, 2014 at 3:53 pm #367241
    d_werk_2013

    Please update your theme and your wp version :)
    After this it should work.

    December 12, 2014 at 3:55 pm #367244
    Yigit

    Hey!

    Yes, please update Enfold to the latest version 3.0.4 – kriesi.at/documentation/enfold/updating-your-theme-files/

    @d_werk_2013     Thanks :)

    Cheers!
    Yigit

    December 12, 2014 at 4:13 pm #367252
    d_werk_2013

    Your welcome ;)

    December 12, 2014 at 4:32 pm #367275
    Yigit

    Hi!

    We will keep the thread open for OP. If you have any questions or issues, please feel free to start a new topic :)

    Cheers!
    Yigit

    December 12, 2014 at 4:42 pm #367291
    metafora29

    Thanks for the super quick response. Updating as we speak. I hope nothing happens to my customization (I have a child theme)…

    December 12, 2014 at 4:44 pm #367295
    Yigit

    Hi!

    You are safe to update parent theme as long as you are using a child theme :)

    Best regards,
    Yigit

    December 19, 2014 at 1:06 pm #370531
    metafora29

    Hello there
    My contact form is now visible and running fine – BUT we are not receiving any emails sent though there. Any ideas why?Yours,
    Jette

    December 19, 2014 at 1:07 pm #370532
    metafora29

    Oh, btw. I have just updated WP to version 4.1 and Enfold is running on 3.0.4

    December 19, 2014 at 1:08 pm #370534
    metafora29
    This reply has been marked as private.
    December 20, 2014 at 6:04 am #370916
    Josue

    Hey!

    Please set-up a test form with this plugin to discard if the issue is coming from the theme.

    Regards,
    Josue

    December 20, 2014 at 11:51 am #370951
    metafora29

    Hi Josue
    I will try this as soon as I get a moment. Thanks!
    Jette

    December 21, 2014 at 6:19 am #371177
    Josue

    We looking forward to hearing from you :)

    Regards,

    Josue

    December 21, 2014 at 7:14 pm #371308
    metafora29

    Hi Josue
    I installed the plugin, and did a few tests, both with the form 1 and 2. None of them worked.
    my contact-page, where the new form is currently running is http://www.metafora.org/contacto/
    The message I get is “Failed to send your message. Please try later or contact the administrator by another method”.
    Love,
    Jette

    December 22, 2014 at 6:51 am #371455
    Ismael

    Hi!

    Looks like this is a server configuration issue. Please try to install this plugin to configure the smtp settings: https://wordpress.org/plugins/wp-mail-smtp/

    Cheers!
    Ismael

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