Contact form no E-Mail received

Hey Christian,

Sorry for the problems. Did you try to follow this? http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

If that doesn’t work then please post admin login detail in private so that we can have a closer look.

Best regards,
Rikard

Hi Christian,

Did you try to follow the suggestions in the link I sent? If they are not working then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

Hi,

Thank you for the info. Unfortunately, we are not sure what’s causing the issue, yet. Please install this plugin.

// https://wordpress.org/plugins/wp-mail-smtp/

I tried to install it but the plugins panel requires FTP credentials.

Best regards,
Ismael

Hi,

Please open the (Email address hidden if logged out) email address and then send a test mail to the same address. Look for email header settings. You’ll probably find it in the “More Options” button depends on the email software that you’re using. Look for the “View Source” option. It should look something like this.

From - Mon Mar 26 12:59:38 2018
X-Account-Key: account
X-UIDL: 00000000
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-Path: < (Email address hidden if logged out) >
X-Spam-Checker-Version: SpamAssassin 3.4.1 (2015-04-28) on
	dd31924.server.com
X-Original-To: < (Email address hidden if logged out) >
Delivered-To:  (Email address hidden if logged out) 
Received: from [192.168.1.3] (unknown [49.146.44.112])
	by dd31924.server.com (Postfix) with ESMTPSA id 0000000
	for < (Email address hidden if logged out) >; Mon, 26 Mar 2018 06:59:34 +0200 (CEST)
To:  (Email address hidden if logged out) 
From: My Name < (Email address hidden if logged out) >>
Subject: Test
Message-ID: < (Email address hidden if logged out) >
Date: Mon, 26 Mar 2018 12:59:17 +0800
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101
 Thunderbird/52.6.0
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 7bit
Content-Language: en-US
X-KasLoop: 00000000

Test

Or ask your hosting provider for the Outgoing Server or SMTP settings. If you have the time, set it up in the WP Mail SMTP panel or post the SMTP info in the private field and we’ll set it up for you.

Best regards,
Ismael

Hi,

Thank you for the info. We configured the SMTP settings but it still requires authentication. Please provide the SMTP Username which is usually the email address and the password. Test the contact form again afterwards.

If the contact form is still not working, please adjust the port to 587 or 25.

Best regards,
Ismael

Hi,

I can’t reproduce the same error. We changed the from address to ” (Email address hidden if logged out) “. Please test the contact form again. (see private field)

// change from address
add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}

Best regards,
Ismael

Hi,

Thank you for the info.

We changed the “From” address in the functions.php file. If I am not mistaken, that should take care of the DMARC policy issue. Please try to send a message from a yahoo address. If this is not working, edit the filter and adjust the “from” value from ” (Email address hidden if logged out) ” email to ” (Email address hidden if logged out) “.

Create a test page using the theme’s contact form so that we can inspect the email field. We’ll forward the value of that field as the Reply-to header.

add_filter( 'avf_form_mail_header', 'avf_form_mail_header_mod', 10, 3 );
function avf_form_mail_header_mod( $header, $post, $params ) {
	$header .= 'Reply-To: ' .  $post['email'] . '\r\n';
	return $header;
}

Best regards,
Ismael

Hi,

Create a test page using the theme’s contact form so that we can inspect the email field. We’ll forward the value of that field as the Reply-to header.

We haven’t specified the “Reply-to” header yet. Please provide the link to a test page with the theme’s contact form so that we can set the email field as the “Reply-to” header value.

Best regards,
Ismael

Hi,

Alright. We modified the “from” and “reply-to” address. We also removed the email address text from the body or message. Please try the contact form in the test page again. Don’t forget to purge the cache prior to the test. ( see private field )

// change from address
add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}

add_filter( 'avf_form_mail_header', 'avf_form_mail_header_mod', 10, 3 );
function avf_form_mail_header_mod( $header, $post, $params ) {
	$header .= 'Reply-To: ' .  $post['2_1'] . '\r\n';
	return $header;
}

add_action( 'phpmailer_init', 'phpmailer_init_mod' );
function phpmailer_init_mod( $phpmailer ) {
    // fetch body and remove the email address
	$body = $phpmailer->Body;
    $pattern = '/[a-z0-9_\-\+\.]+@[a-z0-9\-]+\.([a-z]{2,4})(?:\.[a-z]{2})?/i';
	preg_match_all($pattern, $body, $matches);
	$email = $matches[0];
	$newbody = str_replace($email, "Hidden Due to DMARC Policy", $body);
	$phpmailer->Body = $newbody;

	// set from and fromname
	$phpmailer->From = " (Email address hidden if logged out) ";
	$phpmailer->FromName = "Puremind";
}

Best regards,
Ismael