Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 5, 2016 at 8:35 pm #608510
    frontlight

    Hi,

    I’ve set up multiple forms on my Enfold site (using the default Avia Contact form). When the user presses “submit” it take ~4 seconds for it to process and redirect the user to the Thank You page. The button changes to say “Sending” and it seems to lag for a few seconds. Is this occurring because I’m redirecting to a different page, as opposed to displaying a message on the same page? If not, is there anything I can do to increase this load time?

    Thanks!

    April 6, 2016 at 2:01 am #608603
    Josue

    Hi,

    How long are your forms? can you post the link to your website please?

    Regards,
    Josue

    April 6, 2016 at 2:28 pm #608970
    frontlight

    Hi – here’s the link to our page: nvmcsecurity.com/quote – we have 9 form fields right now.

    April 7, 2016 at 11:51 am #609508
    Josue

    Hi!

    It did took some time but it’s more of an issue on the server side, i’m afraid there isn’t much we can do from our end to improve the performance, alternatively you could try using a specialized plugin like CF7.

    Regards,
    Josue

    April 7, 2016 at 3:44 pm #609707
    frontlight

    Thanks for your reply. What exactly do you mean “an issue on the server side”? I want to know what I should be telling BlueHost if I contact them about this issue. Also, I tried removing some of the form fields and deactivating all plugins, and that didn’t seem to make any difference.

    April 8, 2016 at 11:44 am #610177
    Josue

    You could try creating a test php mail and checking how much time takes to load/send the message, and then report that to the provider.
    https://www.conetix.com.au/support/article/simple-php-mail-test

    Cheers!
    Josue

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