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  • February 2, 2015 at 4:21 am #389122
    lounge35

    I have noticed that the built incontact form keeps resetting back to the default settings. For example, I setup a new contact form element, adjust it’s settings, eg different email address, different messages, new contact fields etc, and then save the page. When I view the page, it works fine. However when I then go back to reedit the page, and open up the contact form to reedit it, all the settings have reverted back to the default settings, apart from the custom fields I have setup in the form. This is really annoying, as just a simple change on the page will reset it back to the old settings. Anyone have any ideas what could be causing this?

    • This topic was modified 9 years, 10 months ago by lounge35.
    February 2, 2015 at 10:33 pm #389709
    Elliott

    Hey lounge35!

    Is it only that specific page where it is happening?

    Make sure your using the latest version of Enfold, 3.0.8, and then deactivate all plugins and check again.

    If it’s still happening then send us a WordPress login and we’ll take a look.

    Regards,
    Elliott

    October 4, 2016 at 3:10 am #694820
    crawford13

    I have noticed that I am having the same issue on one of my forms. Every time I edit it, then Update the page, then select the form to edit again and everything is back to the default settings (email, subject, captcha) except for the form fields I have created they seem to be staying.

    I have also noticed over time (it may be after the theme update) that it seems to be resetting itself as well and I don’t notice it until I receive the emails that should be going to the client.

    Not sure if there was ever a solution found for this or not.

    Some information about the site:
    Hosting: GoDaddy (don’t laugh, it was the clients choice)
    Enfold: 3.8 (using the child theme)
    Wordpress: 4.6.1

    Any help would be appreciated.
    Thanks

    October 4, 2016 at 2:53 pm #695070
    Rikard

    Hi @crawford13,

    Could you try deleting the element and save, then recreate it to see if that helps please? If not then please post admin login details in private and we’ll have a closer look.

    Thanks,
    Rikard

    October 4, 2016 at 3:41 pm #695098
    crawford13

    I have tried your suggestion and it is still resetting itself like before. I have also tried disabling all plugins as well but still not working correctly.

    October 5, 2016 at 7:09 am #695317
    Rikard

    Hi,

    Thanks for the login details, I tried changing the value of the name field and it was working as expected and the value stayed changed after saving. Exactly what field are you having problems with?

    Regards,
    Rikard

    October 5, 2016 at 1:55 pm #695475
    crawford13

    I just opened it and these fields are not as they should be:

    Your email address
    Form Title
    E-Mail Subject
    Contact Form Captcha

    The fields I create like Name, Phone, Time Requested, etc. are fine and do not reset. It’s the other fields mentioned above that keep resetting.

    I tried saving and testing that form on another Draft page before and it worked as it should without resetting, but on this particular page it does not.

    Any other ideas?

    October 6, 2016 at 7:30 am #695876
    Rikard

    Hi,

    Ok, thanks for the info, I’ve seen this before but we haven’t been able to figure out what is causing it unfortunately. Could you try activating debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/. Then try to copy/paste the shortcode to a new page to see if that helps? If it does then you can delete the old version and keep the new one.

    Thanks,
    Rikard

    October 6, 2016 at 2:07 pm #696032
    crawford13

    Figured it out. I utilize CloudFlare for this domain and I noticed in the shortcode that CloudFlare was protecting the email address in the form with some javascript. Once I turned off Email Address Obfuscation on CloudFlare the form works correctly and does not reset itself.

    Thanks for the help.

    October 7, 2016 at 7:15 am #696319
    Rikard

    Hi,

    Great, glad you figured it out and thanks for sharing, it helps us in future debugging :-)

    Best regards,
    Rikard

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