Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • February 19, 2015 at 4:05 pm #398976
    Gwellins

    Hi,

    Loving this theme guys, so thanks!

    When submitting a form via a mobile device the emails are not coming through. The thank you page is triggering but the emails are just not coming through. Neither the confirmation email nor the email to the admin(s).

    Looking forward to hearing your response.

    Kind regards,

    Gideon

    February 19, 2015 at 7:06 pm #399167
    Elliott

    Hey Gwellins!

    I sent you a test email. Double check that your address is correct and check your spam folder as well.

    This is usually a problem with the server though so I would contact your hosting provider and let them know about this. You can also try installing this plugin, https://wordpress.org/plugins/wp-smtp/, and send a test email with it to see if it works.

    Best regards,
    Elliott

    February 19, 2015 at 7:15 pm #399176
    Gwellins

    Hi Elliot,

    Thanks for the quick response. I received a message with the following;
    Name: test
    Email (Email address hidden if logged out)
    Message: test.

    Was this submitted on a mobile device? I take it that it was send on a desktop machine.

    I tried installing the plugin but this made the situation worse. When I filled out the form with the plugin activated and fully set up I did not get any submissions through at all, not from a desktop machine nor a mobile device so I switched it off.

    I spoke to the hosting company who tried filling the form out on a mobile device whilst looking at the logs. They informed me that the server did not even get a request when submitting a form on a mobile device.

    Kind regards,

    Gideon

    • This reply was modified 9 years, 9 months ago by Gwellins. Reason: Update
    February 20, 2015 at 6:17 am #399450
    Rikard

    Hey!

    I just sent a test from my iphone. Please keep us posted if it comes through.

    Cheers!
    Rikard

    February 21, 2015 at 11:35 pm #400136
    Gwellins

    Hi Rikard,

    Nothing has come through on this end :(

    We’ve tried it from 5 different mobile devices now including yours.

    Kind regards,

    Gideon

    February 23, 2015 at 6:05 pm #400862
    Elliott

    Hey!

    What happens when you remove the page redirect and have the success message display via AJAX?

    Regards,
    Elliott

    February 23, 2015 at 6:09 pm #400869
    Gwellins

    Hi Elliott,

    Same issue. The reason I set up the page redirect was to see if it would work with it.

    Kind regards,

    Gideon

    February 24, 2015 at 7:17 pm #401630
    Elliott

    Hey!

    I see you have the contact form 7 plugin activated. Do those forms not work either on mobiles? What happens when you deactivate all of the other plugins, specifically the web portal lite, and then clear your browser cache and try again?

    Regards,
    Elliott

    February 24, 2015 at 7:24 pm #401637
    Gwellins

    Hi Elliott,

    Thanks, I tried that, deactivated all plugins and still no luck!

    Kind regards,

    Gideon

    February 25, 2015 at 6:43 pm #402274
    Elliott

    Hi!

    Hmm, if the contact form 7 is not working either then it doesn’t sound like a theme issue. Your hosting provider still does not have any idea on what it could be? Try deleting your .htaccess file and then refresh your permalinks in Dashboard > Settings > Permalinks again so WordPress recreates it. Perhaps you have some weird blocking code for mobiles in there.

    I will flag this for the rest of our team to see if they have any ideas.

    Cheers!
    Elliott

    February 25, 2015 at 8:11 pm #402318
    Gwellins

    Hi Elliot,

    Sorry, I just tested Contact Form 7 and that DOES work from a mobile device.

    The hosting provider does not know the issue as they cannot even see the request coming into the server. I also reviewed the server logs and see nothing there.

    I tried deleting the .htaccess file and refreshing the permalinks and that seems to have WORKED!!! Superstar Elliot to the rescue! Thank you, thank you, thank you!

    Kind regards,

    Gideon

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Contact form Issue when submitting by Mobile (cell) device’ is closed to new replies.