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  • September 12, 2019 at 1:08 pm #1137512
    cristinagrafik

    In the project phase I entered all the necessary data for the contact form. The problem is that when I check with the email test – the mail sent by the mail forms is not delivered to the two email addresses that were entered in the form. ps. See attached videos and photos.

    Sincerely Cristina

    video
    video controllo dati contatto

    foto
    modulo contatto

    September 13, 2019 at 12:56 pm #1137991
    Nikko

    Hey cristinagrafik,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 15, 2019 at 7:05 pm #1157265
    cristinagrafik
    This reply has been marked as private.
    November 16, 2019 at 12:21 am #1157364
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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