Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • January 13, 2021 at 9:05 pm #1272262
    radoslavmitov

    Hello,

    So we are trying to implement a contact form on our site as custom code block.

    The contact form is displayed properly on desktop but has issues being displayed on mobile. The Submit button is not being completely loaded. It loads differently on different devices. After refreshing the browser it loads better.

    I am attaching a screenshot of the button being displayed.

    Also I am attaching a link to check the page with the contact form.

    Kind regards,
    Radoslav Mitov

    January 15, 2021 at 12:21 pm #1272689
    Rikard

    Hi Radoslav,

    I checked the page in question on Chrome using the iphone modulation, I can’t see any issues there though, and your screenshot is not working. Please upload the screenshot to somewhere where we can access it, and let us know how we can reproduce the problem on our end.

    Best regards,
    Rikard

    January 15, 2021 at 3:52 pm #1272759
    radoslavmitov

    Hello,

    Is it visible now?

    Kind regards,
    Radoslav Mitov

    January 18, 2021 at 4:32 am #1273202
    Rikard

    Hi,

    Thanks for that, we can see the screenshot now. I can’t reproduce those results on iphone emulation on Chrome, or on an actual android device using Chrome though. Which device and browser are you using when you are getting this problem?

    Best regards,
    Rikard

    January 18, 2021 at 10:46 am #1273280
    radoslavmitov

    Hello,

    The device is Samsung Galaxy S20 Ultra 5G.
    The browser is Google Chrome.

    Kind regards,
    Radoslav Mitov

    • This reply was modified 3 years, 11 months ago by radoslavmitov.
    January 19, 2021 at 8:06 am #1273595
    Ismael

    Hi,

    Thank you for the info.

    Looks like you are using the default contact form element from the theme now. Is it working properly? Please create a test page and add the previous contact form so that we could check the issue properly. You may need to contact the plugin developers for additional assistance.

    Best regards,
    Ismael

    January 19, 2021 at 11:34 am #1273636
    radoslavmitov
    This reply has been marked as private.
    January 20, 2021 at 11:17 am #1273983
    Rikard

    Hi,

    Thanks for the update. Let’s hope the developers of the plugin can help you out with the button problem. We’ll leave this thread open in case you should need any further help from us.

    Best regards,
    Rikard

    January 20, 2021 at 4:04 pm #1274090
    radoslavmitov
    This reply has been marked as private.
    January 21, 2021 at 4:45 am #1274273
    Ismael

    Hi,

    Thank you for the update.

    We cannot reproduce the same issue on mobile view. What is the actual screen resolution of the device where you are testing this? This is how we see the contact form on mobile view (iPhone 6/7/8).

    Screenshot: https://imgur.com/Q96neKg

    Best regards,
    Ismael

    January 21, 2021 at 3:13 pm #1274381
    radoslavmitov
    This reply has been marked as private.
    January 22, 2021 at 2:56 pm #1274747
    Ismael

    Hi,

    Thank you for the info.

    We could try to apply a maximum width to the form container so that it does not overflow outside the screen area.

    .pipedriveWebForms {
	max-width: 60vw;
}

    Best regards,
    Ismael

    January 22, 2021 at 9:41 pm #1274864
    radoslavmitov

    Hello,

    This has solved the problem.

    Thank you.

    Kind regards,
    Radoslav Mitov

    January 23, 2021 at 6:28 am #1274909
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Contact form issue’ is closed to new replies.