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I have 4 contact forms throughout the site – set up to a gmail account as recipient. It has been mentioned to me that the form has been sent. I checked but it has not been received. I tried to test my self and messages were received fine. Changed recipient to a hotmail account – same issue, received some but not others.
Have now changed recipient to own domain e-mail and the problem still persists. I have had friends sending tests from various browsers, various phones etc – some have appeared in seconds and some don’t appear at all (not in spam either).Please advise
Hi ruffidea!
Thank you for using Enfold.
This is usually an issue with the hosting provider’s mail server so you have to ask them about any limitations, configurations etc. You can also follow the instructions provided here: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
Related thread: https://kriesi.at/support/topic/contact-form-fails-to-send-or-store-the-submissions/
Best regards,
Ismael
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