Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 10, 2017 at 3:27 pm #731580
    cipriana

    Hi, when a client sends a question via contact form the “from” area comes with no-reply mode.
    I need that the from area comes with the client email, so I can answer.

    I attach an image to show what I mean.
    Just in case, I´m using the WP-mail-SMTP plugin.

    Thanks

    January 13, 2017 at 3:27 am #732926
    Nikko

    Hey cipriana,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    January 13, 2017 at 11:32 am #733072
    cipriana

    Here you have them.
    You have permission to deactivate plugins if necessary.

    Thanks.

    • This reply was modified 7 years, 10 months ago by cipriana.
    January 17, 2017 at 2:00 pm #734703
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Also update your WordPress.

    Does this issue happens when using a default WP theme as well?

    Best regards,
    Andy

    January 17, 2017 at 2:58 pm #734730
    cipriana

    If I try with a default theme my menu dissappears and I can´t find the option to send a contact form. So I will have to update everything to see if that is the problem.
    thanks

    January 18, 2017 at 7:14 pm #735482
    Andy

    Hi,

    what do you mean it disappears? you could just activate a default WP theme, open your link of the websites which contains your contact form and check if the same thing is happening or not. We need to make sure what’s the root of the issue.

    Best regards,
    Andy

    January 18, 2017 at 7:21 pm #735488
    cipriana

    Hello, I mean that If I change to a default theme and open to the page that contains the contact form, the page is this (attached image). I can´t fill the form and send it, to see what happens.

    Thanks

    January 18, 2017 at 11:45 pm #735615
    Andy

    Hi,

    try Contact Form 7 plugin and check if this is working better for you. This plugin works fine with Enfold and you’ve got many more options.

    Best regards,
    Andy

    January 19, 2017 at 10:43 am #735779
    cipriana

    Ok, I´ve set up Contact Form 7 and I´ve succeeded in creating the form as I had it with your theme.
    Thanks guys.

    • This reply was modified 7 years, 10 months ago by cipriana.
    January 20, 2017 at 12:30 pm #736375
    Andy

    Hi,

    Glad we could help!
    Please take a moment to review our theme on themeforest https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Andy

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  • The topic ‘contact form from client email’ is closed to new replies.