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  • August 27, 2014 at 10:24 pm #310077
    lionel

    Hi Folks,

    Since the new update, my contact form doesn’t seem to work anymore.
    I dont receive any emails but most importantly, there is no success/error message on the form itself, making me think this is not related to my email provider. Could you please advise?

    Btw, i just added the transparent header function and noticed one issue. When i refresh the page by clicking on the logo, the logo disappears in the header – did i miss something in the implementation?

    Thanks
    Lionel

    August 28, 2014 at 4:27 am #310180
    Josue

    Hey Lionel!

    I changed the e-mail to make a test and the message arrive successfully – http://screencast.com/t/IZYZZbtIDEw, have you tried with a gmail/yahoo account?

    I’m not noting the logo refresh issue neither.

    Regards,
    Josue

    August 28, 2014 at 11:45 am #310362
    lionel

    Hi Josue
    I received an email when you did the test too – so email sending seems to work.
    The issue i noticed is that when an user fills the form
    . no error messages are displayed when they add a wrong email
    . When clicking submit, nothing is happening (the form is still here)
    . And there is no confirmation message too.

    I tried on mac (safari, chrome) and pc (firefox) and have this issue.

    For the logo refresh issue, it is maybe some cached from previous changes. I tried from another laptop and the logo appears.

    Thanks
    Lionel

    August 28, 2014 at 6:33 pm #310596
    Josue

    Hi Lionel!

    That’s very weird, i tried reproducing that on my end, please see: http://screencast.com/t/AimD9DSy8uu

    Cheers!
    Josue

    September 4, 2014 at 4:44 pm #313453
    lionel

    Hi Josue

    Thanks for the video.
    Really weird indeed. I tried from another mac book and didnt work again. I checked the css quickly and there is no event triggered when looking at the code. Does the code looks clean on your side? using different devices?

    Thanks again for your help
    Eric

    September 8, 2014 at 7:41 pm #315310
    Josue

    Hi Eric!

    I tried again and the form behaved as expected, i’ll ask my colleagues to see if they can reproduce the issue.

    Cheers!
    Josue

    September 8, 2014 at 11:42 pm #315408
    Yigit

    Hi!

    I tried the contact form on OS X 10.9.4 and it does work fine on my end as well. Please see screenshot here – http://i.imgur.com/eo76tJL.png

    Cheers!
    Yigit

    September 10, 2014 at 6:27 pm #316828
    lionel

    Hi Josue and Yigit

    Thanks for the screenshots:
    Seems to work on your side but still have the same issue;
    I will try to fix it on my side; we can close this topic :-)

    Thanks
    Eric

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  • The topic ‘Contact Form & Error messages not working’ is closed to new replies.