Viewing 30 posts - 1 through 30 (of 36 total)
  • Author
    Posts
  • #292009

    when entered a query in the contact form and sent, the mail is received only when sent from the home page. On sending a mail from internal page the mail does not reach to my email id

    #292300

    Hey!

    Please update the theme to the latest version (2.9.1).

    Best regards,
    Josue

    #292902
    This reply has been marked as private.
    #292919

    Hey!

    Please try re-updating the theme via FTP – http://vimeo.com/67209750
    You can go to wp-content folder and change the name of Plugins folder to deactivate all of your plugins including maintenance plugin.

    Best regards,
    Yigit

    #293171

    Hi,
    I updated the Enfold Theme to 2.1.9. But the problem still persists. When I fill the contact form in home page (enveconit.com) the mail is sent. but when i fill the contact form from any internal page, eg SAP page (http://enveconit.com/services/sap/), the mail is not sent. Please look into it, since this is a live website and the leads for the website are generated from the contact form.

    #293256

    Hi,

    Can you please create me an administrator account? post it here as a private reply.

    Regards,
    Josue

    #293261
    This reply has been marked as private.
    #293358

    Hi!

    I think the problem is that you are using an Enfold form in the homepage while in the inner pages you are using a FS contact form. Also, i noted that this file is missing from the theme files:

    http://enveconit.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff?v=3

    Regards,
    Josue

    #293428
    This reply has been marked as private.
    #293527

    Hey!

    I believe this is more of a server issue rather than a theme one, please check if the issue persist with the default WordPress theme activated (check if the FS contact form work on inner pages).

    Cheers!
    Josue

    #293729

    Hi Josue,
    I had sent test mails through the back end page of the plugin which is being sent successfully, but the problem arises when I fill the form and click submit.Hence it doesnt seem like a problem due to the server.

    #294013

    Hi

    This is not a server issue.
    we have even tried a contact db plugin.

    in the home page where the contact form works, the data is sent to the DB also. In all the other pages, even the DB does not register any data.

    Kindly troubleshoot it for us. Its very urgent

    #294083

    Hi,

    Switch to the default WP theme (Twenty Fourteen), once you done that check if the contact form works or not (i set up a test page here: http://enveconit.com/test-cf/).

    Regards,
    Josue

    #305595

    Hi Josue,
    Im not able to find the field where i can post a new query, so im posting it here.

    In the blog page, when i try to share an article via linkedin by clicking the linkedin icon at the (bottom of the post), a new window pops up with a preview of the post. In that preview the heading also includes the url of the page. I have attached the link for the same. This doesnt occur with facebook or google+. Please let me know what has to be done so that i dont have edit the heading every time is share the post via linkedin.

    https://www.linkedin.com/shareArticle?url=http://enveconit.com/sap-fico-pm/&title=Current%20Opening%20%3A%20SAP%20FICO%20PM?url=http://enveconit.com/sap-fico-pm/&title=Current%20Opening%20%3A%20SAP%20FICO%20PM

    #305998

    Hi!

    That seems to be because of the permalink, apparently, if it is too short Linkedin will try to include it on the title:
    http://enveconit.com/current-opening-sap-fico-pm/

    I changed sap-fico-pm to current-opening-sap-fico-pm

    Regards,
    Josue

    #306383

    Hi,
    But if you click on edit after you try to share the link in linkedin, you will find the url along with the heading. but the same doesnt happen google + share or facebook share.

    #306494

    Hi,

    Open /includes/helper-social-media.php and look for line 150:

    'linkedin' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "http://linkedin.com/shareArticle?mini=true&url=[permalink]&title=[title]"),
    

    Replace it by this:

    'linkedin' 	=> array("encode"=>true, "encode_urls"=>false, "pattern" => "http://linkedin.com/shareArticle?mini=true&title=[title]&url=[permalink]"),
    

    Regards,
    Josue

    #306781
    This reply has been marked as private.
    #307003

    Hey!

    It should be in:

    /wp-content/enfold/includes/helper-social-media.php

    I tried to do it but those files are not writable from the Dashboard.

    Regards,
    Josue

    #307761
    This reply has been marked as private.
    #307775

    Hey!

    In fact there’s an easier way to change the url. Go to Appearance > Editor, click on “functions.php” to edit the file and then insert this code at the very bottom of the file:

    
    add_filter('avia_social_share_link_arguments', 'avia_change_social_link_args', 10, 1);
    function avia_change_social_link_args($args)
    {
    	$args['linkedin']['pattern'] = "http://linkedin.com/shareArticle?mini=true&title=[title]&url=[permalink]";
    	return $args;
    }
    

    If you want to use ftp to edit the file connect to your ftp server (i.e. with Filezilla), navigate to wp-content/themes/enfold/ and download the functions.php file. Then edit the file and upload the modified file. Confirm the “overwrite file” dialog if necessary.

    Regards,
    Peter

    #308195

    Hi,
    This is regarding the contact form error which we had earlier.
    We have done a lot of troubleshooting and research on our problem.

    We think the problem lies in the way the site is handling javascript. Kindly read the following 4 cases:

    1. Mailchimp – when we tried to add the mailchimp newsletter plugin, it would only work when the Javascript is turned off. However we lose all functions of field validity etc.
    2. contact form7 – we get a spinning arrow only.
    3. FS Contact form – even if the form is empty, it doesnt show the “required fields error”. When it does, as it does in the one working form on the homepage of encevonit.com, the form workd perfectly.
    4. the test mails in all forms get delivered and the Webriti SMTP plugin also successfully sends an email.

    We are planning to buy two more licenses of this theme as it is perfect for our needs. However we hope you can solve the contact form issue for us.

    looking forward to hearing from you

    #308197

    Hey!

    Recalling #294083, did you check if these issues persist with the default WP theme activated?

    Also, is the linkedin share issue fixed?

    Best regards,
    Josue

    #366455
    This reply has been marked as private.
    #366456

    Hey!

    The Layout is ‘stretched’ on my end, can you a post a screenshot of your view?

    Regards,
    Josue

    #366474
    This reply has been marked as private.
    #366491

    Hey!

    Upload it to Imgur/Dropbox, then post the link here.

    Best regards,
    Josue

    #366499

    homepage tophomepage scrolled down

    the content has been squeezed to the the center. The menu bar has been shifted towards the left and the in the second image the content was originally more spread out

    #366505

    homepage tophomepage scrolled down

    the content has been squeezed to the the center. The menu bar has been shifted towards the left and the in the second image the content was originally more spread out

    #366533

    Hi,

    Can you please create us a temporary FTP account? post it here as a private reply.

    Regards,
    Josue

Viewing 30 posts - 1 through 30 (of 36 total)
  • You must be logged in to reply to this topic.