Contact Form Element Bug

Hi,

Thank you for using our theme.

Sorry for the late reply.

I’m not able to login at your backend, because I’m redirected to a “E-Mail” login.

So I tried to reproduce it on my local install, but was not able to do so.

A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Günter

Hi,

Thanks for the login details.

I could check your page – the reason is that you hacked the shortcode for the contact form:

[av_contact <a class="__cf_email__" href="/cdn-cgi/l/email-protection" data-cfemail="90f5fdf1f9fcadb7f9fef6ffd0e4f9fdf8f5e3e4f5e2bef3fffdbef1e5">[email protected]</a><script data-cfhash='f9e31' type="text/javascript">/* <![CDATA[ */!function(t,e,r,n,c,a,p){try{t=document.currentScript||function(){for(t=document.getElementsByTagName('script'),e=t.length;e--;)if(t[e].getAttribute('data-cfhash'))return t[e]}();if(t&&(c=t.previousSibling)){p=t.parentNode;if(a=c.getAttribute('data-cfemail')){for(e='',r='0x'+a.substr(0,2)|0,n=2;a.length-n;n+=2)e+='%'+('0'+('0x'+a.substr(n,2)^r).toString(16)).slice(-2);p.replaceChild(document.createTextNode(decodeURIComponent(e)),c)}p.removeChild(t)}}catch(u){}}()/* ]]> */</script>' title='' button='Submit' on_send='' sent='Your message has been sent!' link='manually,http://' subject='' autorespond='' captcha='' hide_labels='aviaTBhide_labels' form_align='' color='' custom_class='' admin_preview_bg='']

The normal shortcode looks something like:

[av_contact  (Email address hidden if logged out) ' title='Send us mail' button='Submit' on_send='text' sent='Your message has been sent!' link='' subject='' autorespond='' captcha='' hide_labels='' form_align='' color='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='']

This hack breaks the WordPress parser for shortcodes and this leads to default values, because our code relies on that – and all your setting are lost.

A shortcode must follow the rules defined by WordPress.

Of course, you are free to adopt the contact form shortcode class if you wish (enfold\config-templatebuilder\avia-shortcodes\contact.php):

http://kriesi.at/documentation/enfold/add-new-or-replace-advanced-layout-builder-elements-from-child-theme/

Best regards,
Günter

• This reply was modified 7 years, 4 months ago by Günter.

Hi,

I have checked again. It is not Enfold that inserts this code.

You can check (created 2 Test pages):

• Add a new contact form and check the code in the debug window – this code is OK
• Safe the page – the code is added at test page Enfold Contact Form 2 but not at Enfold Contact Form

Enfold is saving the content of the debug window without doing any changes to it. If it was Enfold, than it would happen on both pages.

It seems to be in connection with cloudflare, because the script added refers to /cdn-cgi/l/email-protection.

Check with your hoster, if there is running a security script.

Best regards,
Günter

Hi,

Thank you for pointing out the problem for other users.

The E-Mail is not rendered to the frontend – so this actually no problem.

Thank you for using Enfold and enjoy the theme.

Feel free to come back with further problems or questions you have. Simply open a new thread.

Best regards,
Günter

• This reply was modified 7 years, 4 months ago by Günter.