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Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 24, 2018 at 5:35 pm #961730
    mwi2000de

    Hi team, I have an issue with the contact form after updating the theme yesterday.
    If I select a text field in the contact form and select the validation “valid e-mail address”, then the form does not send any mails and also a notification that the form has been sent is not displayed. If I cancel this validation and click “no validation”, the form will be sent and the message will also be displayed, but there will be no auto-message to the sender address. This only happens with newly created forms. A few days ago everything went smoothly, we didn’t install any plug-ins or make any other changes. What could be the reason? Here is an example:
    https://www.questionpro.de/test/
    Thanks in advance for your help!

    May 25, 2018 at 3:17 pm #962185
    Victoria

    Hey mwi2000de,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 25, 2018 at 3:25 pm #962194
    mwi2000de
    This reply has been marked as private.
    May 27, 2018 at 4:13 pm #962793
    Victoria

    Hi mwi2000de,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    May 27, 2018 at 5:17 pm #962835
    mwi2000de

    Thanks a lot, I did it but without success – The Problem won’t be solved :(

    May 29, 2018 at 1:26 pm #963653
    mwi2000de

    All existing forms work perfectly! Only if I want to create a new form with an email validation, then it doesn’t work anymore. Plug-Ins all individually deactivated, even then it does not work anymore. Doesn’t anybody have an idea?

    May 29, 2018 at 5:44 pm #963814
    Günter

    Hi,

    Thank you for using Enfold and reporting the problem.

    I could locate the bug, tried to fix it in WP Editor but could not.

    The problem is the extended email check. If you switch back to normal check it works.

    In the next update there will be a fix for that.

    Meanwhile you can replace

    enfold\framework\php\class-form-generator.php

    with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4/class-form-generator.php

    Don’t forget to make a backup of the original file for a fallback.

    If we shall do the update for you we would need ftp access to your server.

    Best regards,
    Günter

    May 29, 2018 at 6:13 pm #963842
    mwi2000de

    Thanks a lot for your help!

    May 31, 2018 at 8:45 pm #964935
    Victoria

    Hi mwi2000de,

    Did you replace the file with the one Günter provided for you?

    Best regards,
    Victoria

    May 31, 2018 at 10:03 pm #964985
    mwi2000de

    Oh no, I sent him my FTP credentials, I can’t do this

    June 4, 2018 at 4:12 pm #966585
    Victoria

    Hi mwi2000de,

    Please check if it is working now.

    Best regards,
    Victoria

    June 4, 2018 at 4:42 pm #966618
    mwi2000de

    Great! Works fine. Thanks a lot for your efforts!

    June 5, 2018 at 9:14 pm #967492
    Victoria

    Hi mwi2000de,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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