Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 23, 2017 at 1:03 pm #737220
    Sadegh

    Hi dear all,

    Please take a look at this page +
    > We do NOT receive any emails from this form, any hint?

    Thanks,
    Sadegh

    January 23, 2017 at 11:43 pm #737464
    kevinmcgillivray

    This could be a domain SPF record issue where the IP of your web server isn’t set up to allow mail from the web server to be seen as valid. It could also be an issue with how your web server is configured if (for example) you host your mail and website on two different servers. Your best bet overall is to send your mail through an honest to goodness email box via SMTP. I use this plugin and it has solved 100% of my delivery issues.

    https://wordpress.org/plugins/wp-mail-smtp/

    That said, in my case, it took some trial and error to figure out that the “from” address on the email messages has to match the email box being used to send the messages. That might not be true on all hosts but it was on quite a few of mine.

    January 24, 2017 at 6:04 am #737522
    Rikard

    Hi,

    Thanks for helping out @kevinmcgillivray, did you try the suggested plugin @Sadegh?

    Best regards,
    Rikard

    January 24, 2017 at 3:02 pm #737771
    Sadegh

    Hi

    Thanks @kevinmcgillivray and @Rikard .
    – But we are not using SMTP and our emails are on our web host.
    – So, although I have downloaded the plugin, but I am not sure if I must fill/activate the SMTP options or not.

    January 24, 2017 at 4:57 pm #737831
    kevinmcgillivray

    Hi, Sadegh. You should check with your email provider and see if your mailboxes support smtp and if it’s enabled. Once you find that out, you should be able to get the rest of the info such as port, etc and fill in all the options on the plugin. This will send the mail through them mailbox just like Outlook would do and the changes of delivery go up to basically 100%.

    January 25, 2017 at 6:51 am #738141
    Rikard

    Hi,

    Thanks for sharing @kevinmcgillivray, did you try that out @Sadegh?

    Best regards,
    Rikard

    March 14, 2017 at 9:33 am #760534
    Sadegh

    Hi,
    We fixed the problem.
    Thanks for helping us.

    Regards,
    Sadegh
    (you may now close the thread please)

    March 14, 2017 at 10:12 am #760547
    Basilis

    Hi!

    Happy we can help.
    Please do spare a moment, to rate Enfold at themeforest.
    It will be really helpful for us.

    Thanks a lot for your time and patience, we really appreciate it.

    Regards,
    Basilis

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Viewing 8 posts - 1 through 8 (of 8 total)
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