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Posts
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Hello Kriesi.
Thank you for your power theme!! I love it.My website’s contact form (www.sailfix.pt) was working well until yesterday (the day that I’ve noticed).
Can you please help me with this?
I’m sending you login credentials on the “private content area”Thank you.
Hey vascopais!
Please see – http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
Regards,
YigitMy contact form won’t work on my website. Im not sure how to fix it, or if my admin email is set up correctly. Please help. No error message or spam. nothing.
Thank you
Hi!
Can you please try point 2 of the article above:
http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/Regards,
JosueOk, so when I use the contact form provided in enfold the emails are being sent to my cpanel email account. My dilemma now is, I want them sent to a different email account, and I set up a auto respond message to the sender but no auto respond is sent.
Hi,
Sounds like a server-imposed limitation, have you tried contacting your provider regarding this issue?
Regards,
JosueThe contact form I created inside my Enfold theme, when tested, does not send emails to my email account. The above issues, and articles point to outgoing emails to other recipients, not from customers to me. Hope that makes sense. The SMPT plug in asks for outgoing server information…
Hey!
Did you try point 2? it’s a discardment to a very common server limitation regarding email sending (when someone uses your contact form it uses the server mail capabilities to send the message to your address).
Cheers!
JosueOk, it seems your instance doesn’t have mail capabilities, i’d suggest you contacting your server provider support regarding that.
I got it to work through my server then forward the mail to my other mailbox through cpanel. Which solves my problem. It also sends the auto responder which I set up through cpanel as well. My new issue is that the date entry portion of the contact form is DD/MM/YYYY and I would like it to be MM/DD/YYYY, because that is most common in the United States where I’ll be doing business. Any help would be greatly appreciated.
Hey!
Try adding this at the very end of your theme / child theme functions.php file:
add_filter('avf_datepicker_dateformat', 'avf_change_datepicker_format'); function avf_change_datepicker_format($date_format) { $date_format = 'mm / dd / yy'; return $date_format; } add_filter('avf_datepicker_date_placeholder', 'avf_change_datepicker_date_placeholder'); function avf_change_datepicker_date_placeholder($placeholder) { $placeholder = 'MM / DD / YY'; return $placeholder; }Cheers!
JosueI added it verbatim to the end of my functions.php file and the website will not work at all now. Im freaking out a little bit. This is whats coming up.
Parse error: syntax error, unexpected ‘/’ in /home/lifelvox/public_html/wp-content/themes/enfold/functions.php on line 522
Connect via FTP and revert the change, if you don’t know how to do this hand me a temporary FTP access and i’ll do it for you.
Best regards,
JosueJust thought I’d add that I use a smtp plugin to bypass server configured mail (as it always seems broken/limited).
The plugin I use is WP-Mail-SMTP.
https://wordpress.org/plugins/wp-mail-smtp/Works well with enfold.
Some great suggestions here… is anyone else using GoDaddy as their server? I noticed mention of cPanel and had hopes. If yes, can you tell me exactly how you resolved this issue? Thanks so much!
I am using namecheap as my server. No issues, its been great I’ve made 3 websites so far through namecheap with enfold. I went to email accounts on cpanel, and created an email account. Just (Email address hidden if logged out) and created a password. Then on the cpanel homepage I went to forwarders, and added a forwarder to my business email, for example (Email address hidden if logged out) . Now when you use the contact form it sends the request to my admin and business email. Next to use an auto reply when someone sends a request through my website i went to cpanel home again and clicked auto responders. I hit add autoresponder set it from my email (Email address hidden if logged out) , from company name, put a subject, and added a thank you, we will get back to you asap message immediately message and hit create at the bottom. Now it works perfectly. Thanks for everyones support.
Well, good news. My issue has been resolved and turned out to be the easiest of fixes! Called GoDaddy Hosting Support 480-505-8877 and they had the ability to flip a switch and make my incoming email read either smpt OR php. Kind of sorry I ripped so much hair out now :=>. Thanks all for your suggestions. Greatly appreciated.
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