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Posts
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Hello!
The contact form stop sending e-mails. I just don’t receive e-mails from my website anymore.I’m already follow troubleshooting tips on http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/.
But still doesn’t work…
Help please.
Hey felipebing!
Could you please install Contact Form 7, so we can be able to check if that form sends email and if the issue is from theme or not?
Thank you for your understandingRegards,
BasilisHi,
Can you give us ftp access and your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
NikkoHi Nikko,
I am experiencing same issue, even with SMTP, the filter to force recipient fixes it but you loose the functionality of having the recipient being the visitors emailaddress, thus you cant reply to the email to start a conversation. Not handy when you get many requests.
function change_cf_from() { return " (Email address hidden if logged out) "; } add_filter('avf_form_from', 'change_cf_from', 10);Is this sudden change enfold related? Everywhere I read I see support saying its server related, but I am not sure about that. As it was working fine in february. But somehow latest version (or maybe a few before) just suddenly stopped all email forms from working, resulting in loss of many entries without any notification! Gone forever.
regards,
THi,
thus you cant reply to the email to start a conversation
Is there an email field in the contact form? This is a bit inconvenient but you can still reply to the sender if the email address is available or included in the message field.
Are you on a shared hosting? Please contact your hosting provider for additional help.
Best regards,
IsmaelWow I guess I’m not alone either. Ever since the new update, my Enfold contact form broke as well. How did you guys fix this issue?
I guess the answer is to use Contact Form 7 until they fix it then. Thanks for the quick update.
Moderators.. please at least acknowledge and investigate this issue.
Hi,
Enfold’s contact form is just using WordPress’ default functions for sending email. Some servers are blocking it’s function though, that’s why we recommend to work with Contact Form 7 instead, as they’re using a different approach than WordPress itself. Try to talk with your host about it, to check if they can help you to unblock WP’s email function.
Best regards,
AndyHi,
Yes, and maybe check if they also block emails that start the ” from ” to be wordpress@
Let us know if that will solve the issue and we would understand if you just want to change to something else so you can just get over with the issue.
Thank you for your patience although
Best regards,
Basilis
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