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  • January 21, 2016 at 1:19 am #569024
    rachelreuben

    It was just brought to my attention that the contact form on my web page is not sending emails. I found out a prospective client sent me a message this way last week, but I never got it. When I tested the form it says an email was sent, so the end user thinks it works. I checked the contact form settings and the email address it is to be sent to is correct, and I’ve checked my spam folder to see if it was filtered there. I’ve switched to another plugin for now, but want to know what is going on, and is there anywhere this information was stored so I can see how many other leads I’ve missed this month since I launched this site on January 4?

    January 21, 2016 at 1:41 am #569031
    Yigit

    Hi rachelreuben!

    Please refer to this post – http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Cheers!
    Yigit

    January 21, 2016 at 2:14 pm #569396
    rachelreuben

    Thanks, but can you answer my other question? Is there anywhere these messages were stored that weren’t successfully emailed to me in the past few weeks?

    January 22, 2016 at 8:19 am #569793
    Rikard

    Hi,

    I’m not sure, I would reach out to your hosting provider and ask since they have access to the email server.

    Best regards,
    Rikard

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