Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 12, 2015 at 5:22 am #394834
    itchybrain

    Gday Enfold forum

    The contact form ‘Autoresponder text’ field creates large gaps between paragraphs when the data is received in an email client, even when using soft-returns. It appears to be at least 2 paragraph spaces per soft-return, maybe even 4 paragraph returns showing for a normal return.

    I have tested the use of the break tag html in the field to try to close up the spaces to no avail, so I removed that.

    Is there a known way I can have that text close up the gaps?

    Here is a screenshot of the effect: http://screencast.com/t/et413kSfblR

    cheers

    Darryl

    February 12, 2015 at 5:53 pm #395192
    Elliott

    Hey itchybrain!

    That looks like one return to me. Are you using Thunderbird as your email client? Thunderbird by default has a lot of line height. You can reduce it by following this, http://forums.mozillazine.org/viewtopic.php?f=39&t=2284007.

    You can also click on the “Other Actions” button -> “View Source” to see exactly how many lines breaks are in the email.

    Best regards,
    Elliott

    • This reply was modified 9 years, 10 months ago by Elliott.
    February 13, 2015 at 12:38 am #395448
    itchybrain

    Gday Elliot

    Thanks for your help with this. I’m using Mac Mail.

    Here’s a screenshot of where I have put full returns and soft returns. Most programs will display the soft returns without any space at all between them, or at least a tiny amount.

    It sounds like other email clients look different? Would you or anyone reading be able to show me a screenshot of their own message spacing displaying from within another client?

    http://screencast.com/t/rA5wUm0kqG1c

    cheers

    Darryl

    • This reply was modified 9 years, 10 months ago by itchybrain. Reason: Forgot the screenshot :)
    February 13, 2015 at 7:21 pm #395968
    Elliott

    Hi!

    Alrighty, I would like to take a look also. Can you send us a link to your contact page? You can set your reply as private if you wish.

    Cheers!
    Elliott

    February 17, 2015 at 4:58 am #397229
    itchybrain

    Gday Elliot

    Thanks for your help with this.

    Thanks for your help with this, much appreciated.

    cheers

    Darryl

    • This reply was modified 8 years, 6 months ago by Vinay. Reason: Moved login credentials to private
    February 17, 2015 at 6:36 pm #397698
    Elliott

    Hey!

    I removed the extra spaces but it doesn’t seem to be working now. Go ahead and update Enfold to 3.0.8 and then delete the contact form element and create a new one.

    I think if you just use one line break when typing out your auto response then it should look better.

    Regards,
    Elliott

    May 26, 2016 at 12:44 am #638353
    itchybrain

    Gday Eliiot and/or anyone else reading this.
    I have had multiple upgrades since this post, but the autoresponse email spacing issue persists. Today I have made a screenshot of the issue, showing what I receive in my email client (Apple Mail): http://screencast.com/t/HrhlZWxFDZiJ
    Does anyone know if there is a way to manage this spacing, my goal is to decrease the spaces.
    p.s. please note that the ‘reproduction’ of the original email has correct spacing (see below the red box shown in the screenshot) .
    cheers
    Darryl

    • This reply was modified 8 years, 6 months ago by itchybrain. Reason: provided extra info for context
    May 26, 2016 at 2:44 am #638384
    Vinay

    Hi,

    The login info is not working but in future please post your login credentials in private info for security reasons as this is a public form and any one can see your reply.

    To reduce the line height please try using inline style with the auto-respond message similar to the below css.

    
<p style="line-height:12px"> your test here</p>

    Let us know if this works :)

    Best regards,
    Vinay

    August 26, 2016 at 4:17 am #677900
    itchybrain

    Gday Vinay
    This has taken me half a year to get back to, but yes, your solution worked…thank you!
    cheers
    Darryl

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  • The topic ‘Contact form 'Autoresponder text' spacing is too large’ is closed to new replies.