Contact form: Autorespond mail not sending

Hey Lene,
Thanks for your patience, I have installed the WP logging plugin to see if WordPress was sending the autoresponder message and found that it was not, my guess is that the cron was not working so I tried looking for a plugin to check if the cron was working when your Wordfence blocked me from the site.
So try installing a cron checking plugin and see if the cron is working, also check if your server logs are showing any errors.
If not try disabling all of your plugins, including Wordfence, and try your contact form again and then check the WP logging plugin to see if WordPress was sending the autoresponder message, if none of this helps then leave all of your plugins disabled and let us know so we can investigate further.
I tested the autoresponder on my test site and it works correctly, so this is not an error in the element.

Best regards,
Mike

Hi,
Thanks for your patience, please check the wp-config.php file via FTP to see if you find the DISABLE_WP_CRON set to true, look for this:
define('DISABLE_WP_CRON', true);
If you do find this please change to false and then test your contact form again.
If you don’t find this then perhaps your Wordfence Security has disabled the cron, I’m not sure if this an option, if you can find the option try disabling the Wordfence Security plugin and test your contact form again.

Best regards,
Mike

Hi,
Thanks for your patience, unfortunately, I’m not sure what is causing this, I have asked the rest of the team for any ideas.

Best regards,
Mike

Hi,
Thank you for your patience, I did and didn’t hear back but it was before the holiday so it might have been missed as the list grew, I asked again today.
I see that the email in your form is a different domain than the site, so perhaps that is triggering it to be marked as spam, some mail servers auto-delete some spam messages.
Try using SMTP on your site by installing the plugin WP Mail SMTP with an email account from your website domain and use that email address in the form, so the email to you the admin is the same domain and the autoresponder email to the visitor is also from the same domain.
Then create a second test email from the same domain to test as the visitor just to see if it works, if so then test a different visitor email from a different domain to see if that works.

Best regards,
Mike