Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 13, 2019 at 10:46 am #1137913
    kexx

    Hi Enfold-Team,

    there is a problem with the contact-forms on our website because we have the e-mail as a mandatory field but some e-mails comes without e-Mail adress. How can this be?

    best regards
    kex

    September 14, 2019 at 1:18 pm #1138295
    Rikard

    Hey Kornelia,

    Could you post a link to where we can see the problem in question please?

    Best regards,
    Rikard

    September 16, 2019 at 8:57 am #1138707
    kexx

    Hi Rikard,
    we saw now, that the massages came to us from mobile phones. There they could send the massage without email. Second question: is it possible to type the email two times in the form so that the form proves it if they are the same?
    Best regards
    kex

    September 16, 2019 at 9:19 pm #1138933
    Victoria

    Hi kexx,

    Which Enfold are you running?

    Best regards,
    Victoria

    September 17, 2019 at 7:54 am #1139015
    kexx

    Hi Victoria,
    we are running the latest version! (4.6) (No Updates available). This is told on Theme options.
    Best regards
    kexx

    September 18, 2019 at 11:54 am #1139423
    Rikard

    Hi kexx,

    The latest version of the theme is actually 4.6.2 so that is not correct. Have you added a token to the backend of the theme? If you have then please post admin login details in private so that we can have a closer look. The problem you are having should be fixed in the latest version of the theme.

    Best regards,
    Rikard

    September 18, 2019 at 3:35 pm #1139530
    kexx

    Hi Rikard,
    I added a token an I did the update. Now it seems that the contact forms are working. But with the update I have another Problem. Please use the Link in Private Content.
    Could you help me with further information?
    Best regard
    kexx

    September 21, 2019 at 10:47 pm #1140511
    Mike

    Hi,
    Sorry for the late reply, glad to hear that your contact form is working again, but unfortunately we don’t have a way to compare two email address fields to ensure they are the same.

    Best regards,
    Mike

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