Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 18, 2018 at 11:32 am #1046800
    BlueSolution

    Hello, I’m having some trouble with the contact form on my website.
    When I receive an email via our contact form, I’d like to be able to click ‘reply’ and have the user’s email (being collected in the contact form) automatically populated into the recipient field. I’m using the basic contact form and before i didn’t have this problem, now in the recipients field it shows ” (Email address hidden if logged out) ” so i can’t answer and confirm reservations, or see who sent the mail.

    December 20, 2018 at 11:16 am #1047636
    BlueSolution

    Is it possibile to have any help?

    December 21, 2018 at 12:22 pm #1048147
    Ismael

    Hi,

    Thank you for using Enfold. And I would like to apologize for the late response.

    Did you change or filter the “from” address? Please check if the “avf_form_from” filter is added in the functions.php file.

    Best regards,
    Ismael

    December 21, 2018 at 5:51 pm #1048250
    BlueSolution

    We have never touched anykind of filter, but i will have a look in php file

    December 21, 2018 at 6:17 pm #1048257
    BlueSolution

    I’m using enfold child
    I only have this in that php
    <?php

    /*
    * Add your own functions here. You can also copy some of the theme functions into this file.
    * WordPress will use those functions instead of the original functions then.
    */

    • This reply was modified 5 years, 11 months ago by BlueSolution.
    December 21, 2018 at 6:20 pm #1048261
    BlueSolution

    So should i also control the editor of Enfold even if i have the enfold child active?

    December 21, 2018 at 6:32 pm #1048262
    BlueSolution

    If you want to look, i leave you the credentials

    December 26, 2018 at 3:35 am #1049052
    Ismael

    Hi,

    Edit the contact form and set the email field’s “Form Element Validation” to “Valid E-mail Address”. That should fix the issue.

    Best regards,
    Ismael

    January 3, 2019 at 10:33 am #1049554
    BlueSolution

    We had it like that before, but when my clients put an email address @gmail, @yahoo they never reach my email address, not even in spam. I was told from my provider that they are being rejected completely from the system. That’s why we changed, as i never had any problems that way. And it’s working, the problem it’s coming out as a no-reply, and not showing the email, so I can’t respond.

    January 4, 2019 at 7:10 am #1049849
    Ismael

    Hi,

    The form uses that field and set it as the from address. If it doesn’t exist, it’s going to use the “no-reply” email address by default, which is what you’re currently receiving. Unfortunately, we don’t have any control over what your email server filters, so you have to contact your hosting provider.

    Best regards,
    Ismael

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