Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • May 4, 2016 at 11:01 am #627061
    GL360DDC

    Hi,

    After reporting this issue, I was told to update the Enfold theme, which I did- but the construction demo import is still not working.
    Could it be something else?
    I don’t want to change anything on the construction demo- it is perfect for my needs.
    All I will do change is logo, colours, images and heading/ copy content as well as reduce the number of pages.
    Please can you help me quickly, I am behind schedule:)

    Thanks in advance,
    G

    May 4, 2016 at 11:17 am #627072
    GL360DDC

    URL below:

    May 5, 2016 at 7:03 am #627651
    Rikard

    Hi,

    Your site seems to be down, let’s hope it’s only temporary. Please check link in private.

    Best regards,
    Rikard

    May 5, 2016 at 7:58 am #627666
    GL360DDC

    Hi it seems to be up, please have another look.
    Thanks,
    G

    May 6, 2016 at 8:08 am #628159
    Rikard

    Hi,

    Could you try deleting everything under Media/Post/Pages and try again? Usually when an import fails the first time it will fail after that as well because some of the content is already there.

    Regards,
    Rikard

    May 6, 2016 at 5:23 pm #628403
    GL360DDC

    Hi Rikard,

    I deleted the posts, pages, portfolio, and media – twice. It didn’t work.
    What next?

    May 9, 2016 at 5:43 am #628989
    Rikard

    Hi,

    I’ve tried as well with the same results as you unfortunately, I have no idea why it’s not working. We can add the pages for you manually by adding the shortcode for them though, do you want all the pages or just a few? If just a few then please link directly to them.

    Thanks,
    Rikard

    May 9, 2016 at 12:30 pm #629152
    GL360DDC

    Thank you so much.

    These are the pages that I need:
    HOME
    PROJECTS
    SERVICES
    COMPANY
    CONTACT

    These are hte pages that I don’t need
    NEWS
    PROJECTS

    May 9, 2016 at 1:08 pm #629170
    GL360DDC

    Sorry I just realised that I mistyped above.
    I don’t need the “Projects” page:)

    Thanks.

    May 11, 2016 at 6:21 am #630423
    Ismael

    Hi,

    We imported the demo manually. Please check it now.

    Best regards,
    Ismael

    May 11, 2016 at 12:50 pm #630648
    GL360DDC

    Hi Ismael,

    I don’t see much of a difference?
    Please can you check again?

    May 11, 2016 at 12:57 pm #630653
    GL360DDC

    Do I need to install the demo or activate it or something?

    May 11, 2016 at 1:12 pm #630671
    GL360DDC

    When I see the pages that you added in the edit pages section, I can add content to the slider, the special heading etc. I then save in the editor/ page builder and then update. When I clear my cache and then refresh the updated changes are not visible.
    Am I doing something wrong?

    Please help urgently.

    Thank you:)

    May 11, 2016 at 1:53 pm #630702
    GL360DDC

    As a test, I added another slider beneath the existing slider (home page) – placed one demo image in it and then saved + updated. then I cleared my cache and refreshed.
    Can’t see any changes.
    Please help.

    May 12, 2016 at 12:09 pm #631291
    GL360DDC

    Hi please can you get back to me soon.

    thanks,
    G

    May 12, 2016 at 2:07 pm #631377
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Andy

    May 12, 2016 at 4:19 pm #631450
    GL360DDC

    Hi Andy, please read the above posts:)
    I have updated. Nearly three weeks ago.
    I have done everything you’ve asked since and it didn’t work.
    Then you guys installed the pages from the demo theme and still no result.

    Please help me sort this out quickly- this has been going on for over two weeks.
    We are now going in circles:)

    May 12, 2016 at 6:21 pm #631503
    Vinay

    Hi,

    We need to take care of two issues that could be causing this problem.

    1. It appears that the folder permissions are not set correctly at the moment and wordpress require some folders to be writeable.

    2. As Andy mentioned you are using an old version.

    To resolve folder permission issue please check this link https://codex.wordpress.org/Changing_File_Permissions

    To update the theme please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Vinay

    May 12, 2016 at 6:49 pm #631515
    GL360DDC

    Thank you for the prompt response Vinay.

    I’ll follow all the steps and try again.

    Thanks
    G

    May 13, 2016 at 6:42 am #631837
    Vinay

    Hi!

    We cannot validate Themeforest API key if you got it this Jan it should be valid. If you have any issue please generate a new API key.

    We will await for your test results.

    Cheers!
    Vinay

    May 13, 2016 at 9:35 am #631940
    GL360DDC

    Thank you Vinay.
    Would it be possible for you to give me a new download of the theme?
    I’m struggling to update- I have updated but it is still 3.47.
    Please advise.
    G

    May 16, 2016 at 3:39 pm #633012
    Andy

    Hi,

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.

    Best regards,
    Andy

    May 16, 2016 at 4:04 pm #633066
    GL360DDC

    Hi Vinay,

    Finally updated theme. It is now Version 3.5.4
    I uninstalled WP, re-installed WP then installed a freshly downloaded theme.
    I installed the demo theme, and it worked on the second try:)

    Thank you for your help:)
    G

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