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Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 5, 2019 at 9:03 pm #1116079
    hypergolica

    Dear Kriesi Support:

    For quite some time I consistently see errors relating to the Enfold directory whenever I update Jetpack. I’ve copied and pasted the latest example into the Private Content section.

    Any ideas what is causing this?

    Many thanks,

    Tim

    July 6, 2019 at 10:05 am #1116225
    Rikard

    Hey Timothy,

    Those are warnings so they shouldn’t affect anything on the actual site. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 7, 2019 at 1:15 pm #1116437
    hypergolica

    Dear Rikard,
    Info below. Many thanks for the help.
    Cheers,
    Tim

    July 8, 2019 at 5:18 am #1116550
    Rikard

    Hi Tim,

    There is a login prompt before coming to the login page, please post those details in private as well. Also, is there anything actually not working on the site?

    Best regards,
    Rikard

    July 8, 2019 at 1:21 pm #1116651
    hypergolica

    Dear Rikard,
    Right you are. Credentials below.
    Everything seems to be working fine, but since these errors occur every time I update Jetpack, I thought I would call it to your attention.
    Many thanks for taking a look!
    Cheers,
    Tim

    July 9, 2019 at 6:01 am #1116905
    Rikard

    Hi,

    Thanks for that, the htaccess details are not working though. I’m not sure if we can do much about this anyway, since what you are getting are only warnings, not real errors. Which version of PHP are you running on the site?

    Best regards,
    Rikard

    July 9, 2019 at 12:40 pm #1117029
    hypergolica

    Dear Rikard,
    My apologies for the runaround. I’ve just disabled the protection and checked it, so you shouldn’t have any problem with access.
    I think it is important for you to at least have a look. I didn’t mention it before, but I should have: this problem occurs with ALL websites running the Enfold theme, not just this one, so even if it is a benign problem, I would still appreciate any insight as to why it occurs.
    Thanks for your help!
    Cheers,
    Tim

    July 9, 2019 at 7:50 pm #1117169
    Victoria

    Hi Tim,

    Please put this in your wp-config.php

    
// Turn debugging on
define('WP_DEBUG', true);

// Tell WordPress to log everything to /wp-content/debug.log
define('WP_DEBUG_LOG', true);

// Turn off the display of error messages on your site
define('WP_DEBUG_DISPLAY', false);

// For good measure, you can also add the follow code, which will hide errors from being displayed on-screen
@ini_set('display_errors', 0);

    Best regards,
    Victoria

    July 10, 2019 at 8:40 am #1117329
    hypergolica

    Hi Victoria,
    It appears you are telling me to hide the problem rather than fix it. Or have I misunderstood?
    Please advise.
    Thank you,
    Tim

    July 10, 2019 at 6:38 pm #1117529
    Victoria

    Hi hypergolica,

    Yes, those are notices, it the website functioning normally? If they do not break anything they can be just hidden.

    Best regards,
    Victoria

    July 11, 2019 at 1:25 am #1117633
    hypergolica

    Dear Victoria,
    Okay, many thanks for your help.
    Fine to call me “Tim”. ;-)
    Cheers,
    Tim

    July 11, 2019 at 8:26 am #1117711
    Rikard

    Hi Tim,

    Thanks for the feedback, please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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