Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 1, 2019 at 4:09 pm #1132675
    Elberete

    Hello

    Since the last update, on all the consulted pages the bar of consent of the cookies is displayed if the user has already accepted them. This is corrected only if the user refuses cookies.

    Best regards

    • This topic was modified 5 years, 3 months ago by Elberete.
    September 2, 2019 at 9:20 am #1132895
    Maik

    My website has exactly the same problem.

    September 3, 2019 at 10:23 am #1133300
    auserde

    We have same problem to

    September 4, 2019 at 4:20 pm #1133923
    Ismael

    Hi,

    Thank you for the inquiry.

    @EElberet: Can you set the role of the above user account to admin? We would like to check the settings. Have you tried resaving or resetting the privacy and cookie options?

    Best regards,
    Ismael

    September 4, 2019 at 4:45 pm #1133935
    Elberete

    An oversight on my part.

    That’s done :)

    I tested many solutions before contacting you: ‘(

    September 5, 2019 at 12:32 pm #1134359
    Ismael

    Hi,

    Thank you for the update.

    We were not aware of the following changes in the privacy options, so we failed to suggest it to you earlier. You need to make the “[av_privacy_allow_cookies]” accessible for your users so that they can choose to enable cookies. Please refer to the following thread for more info.

    // https://kriesi.at/support/topic/maps-not-showing-after-update-to-4-6/#post-1134320

    Best regards,
    Ismael

    September 7, 2019 at 2:22 pm #1135336
    Elberete

    Hello,

    Thank you, it works on computer only.
    It seems that the version of my Android does not automatically accept all cookies as specified in the settings. Thanks again.

    September 10, 2019 at 7:21 am #1136394
    Ismael

    Hi,

    Thank you for the update.

    Where are you testing it? Please check if the browser in your mobile device accepts cookies. And don’t forget to remove the browser history. There is a fix for the privacy options in the latest version (v4.6.1). Please upgrade the theme to that version and reconfigure the privacy options. And to learn more about these new features, please visit the documentation.

    // https://kriesi.at/documentation/enfold/privacy-cookies/#implementation-of-data-security-in-enfold

    Best regards,
    Ismael

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