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Hello,
I bought enfold for a dozen websites and everything works perfectly :)1/ But for my last website, I have installed Buddypress and BudyPress Docs.
Everything works except the BP Docs files load button, when I click, the page searches for a few seconds and then nothing happens.
But when I disable Enfold, the button works and I access the media library tu upload file.
Can you tell me how to solve the problem please?2/ I can’t use the automatic update system of Enfold, neither with Envato Market plugin.
Thank you in advance,
StephanieHey artmoma,
Thank you for the inquiry.
We can reproduce the issue on our end but we are not yet sure what’s causing it because there are no errors or warnings in the console. Have you tried disabling the Enfold > Performance > File Compression settings? Additional info from the plugin authors will help.
Best regards,
IsmaelHello Ismael,
Sorry for the late response because I was on holiday. Yes I tried to disable it, but it doesn’t change anything.
I found this answer on a forum of the author of Buddypress Docs : https://wordpress.org/support/topic/cant-attach-documents
Do you think this is a lead?Best regards, Stephanie
Hi,
Thank you for the update.
Upon further review, this might be due to the theme’s Performance > File Compression > Disable Features settings. By default, the theme disables the wp-mediaelement script which is probably needed for the load button. Please try to set it to the third option (Always load media features).
Best regards,
Ismael
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