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  • November 24, 2017 at 5:00 am #881014
    daka37

    Hello,

    I finally updated to the most recent versions of Enfold and WooCommerce on my live site after testing them on my local staging site. However when on my live servers, the site comes up just with the Enfold spinning wheel of death. See:

    http://dakiniasart.org/gallery/deities-dakinis/samantabhadri/

    No problem at all on staging site. I have been using Enfold 4.07 and Woocommerce 2.6.13 on my live site for ages just to keep what was working, working. It seemed these had been developed further enough that it felt safe to upgrade and I wanted them fully compatible with WP 4.9.

    What could this be? How to resolve?

    Obviously just at the peak of selling season with black friday dawning. I would appreciate any assistance as soon as possible.

    If nothing obvious, I will migrate a backup and go back to the previous older versions of Enfold and WC in the next hour or so. Still would like to be able to update and appreciate any assistance.

    Thanks.
    Michael

    • This topic was modified 6 years, 12 months ago by daka37. Reason: Mistyped title - woo version
    November 24, 2017 at 5:03 am #881016
    daka37

    Note: I am able to access the backend perfectly as well. Are there any known plug-in conflicts with Woo 3.2.x ?

    Thanks.

    November 24, 2017 at 5:21 am #881027
    daka37

    I used WP-Rollback to get Woo 2.6.14 in there and the site is live again.

    What would be a potential conflict on the live site such that the site does not load – just the timeless spinning blue Enfold loading wheel – on a live site and work just fine all the same plug-ins configurations, etc. on local?

    I appreciate any feedback; it appears there are not others with this same conflict here on the forums, and Woo 3.x has been around for many a moon now.

    Thx.

    November 24, 2017 at 5:55 am #881058
    daka37

    One additional note here on the Enfold 4.2 upgrade (although it will put me to the back of the forum queue, I know)…

    How to have the burger mobile menu show up just on mobile??

    I had the Burger showing up on the desktop version next to my main menu, pushing it over into my logo. I set it to display: none in Quick CSS, but now of course no menu on mobile!

    How to have it not display on desktop ever? I have the setting in Enfold > Main Menu as only Smartphones, resolution below 768 pxs. Made no difference.

    Thanks for the help.

    November 24, 2017 at 3:49 pm #881247
    Victoria

    Hi daka37,

    Either some css code is missing or there is a cache issue. Can you disable caching and minification for now? Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 24, 2017 at 4:53 pm #881303
    daka37

    Thank you for your assistance, Victoria.

    As mentioned I already rolled back WooCommerce to 2.6.14 and am presently in process as you wrote in of re-uploading Enfold 4.0.7, as we presently have no menu on mobile for the site, and need the gallery site live and in people’s hands as it is black friday dawning.

    Login credentials privately sent here for you to look into it and hopefully we can upgrade in the future. The real drawback is that it goes fine on our local environment and so no way to test if it will really work live until we try. This is the 3rd time I have tried since Woo 3.x and Enfold 4.1.x and have rolled back each time to have a live functioning site. Hope you can find it. Thanks again for the help.

    ~ Michael

    November 24, 2017 at 5:02 pm #881308
    daka37
    This reply has been marked as private.
    November 25, 2017 at 10:08 pm #881771
    Mike

    Hi,
    Actually using a child theme doesn’t ignore the original function.php, it adds your custom function to the end of your parent functions.php
    Perhaps this would be a good time to create your Child Theme

    Best regards,
    Mike

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