Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 19, 2017 at 7:53 pm #824130
    margrethe_nobili

    Hi,

    I updated the theme this weekend, along with some other plugins. I didn’t keep an eye on it, but worked on something else, while the updates were running. When I got back to the control panel, there were some errors (I don’t remember on what), and I tried to reload the page. Result? Blank page. Not possible to view site online, and also not possible to login to the control panel, as all is blank.

    I can see the files are still there in the file manager of the host, but I don’t know where to start looking, or what to do..
    Website with problem: http://www.prettyjewels.dk ..

    Thanks in advance for helping.

    (A ‘funny’ thing is that my other website, http://www.prettypure.dk, which is also running enfold, doesn’t (luckily) have the same problem.)

    July 20, 2017 at 7:05 am #824397
    Rikard

    Hey Margrethe,

    You are getting a 500 internal server error, could you try to contact the support at one.com? They should be able to tell you why that is happening.

    Best regards,
    Rikard

    July 20, 2017 at 7:36 pm #824821
    margrethe_nobili

    @Rikard , thanks, i’ll do that.

    July 20, 2017 at 10:26 pm #824881
    Nikko

    Hi,

    Let us know how you go with it. Just post here if you need any assistance :)

    Best regards,
    Nikko

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