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Dear Kriesi Team,
We have been using the Enfold theme for quite a while in combination with the Events Calendar. Unfortunately, the “related events” section is shown above the events meta. In other themes, it is shown below which is also what Events Calendar team expects. Is this issue fixed in the new version of your theme? If so, I would consider renewing my license.
Kind regards,
SebastianHey Sebastian,
Thanks for contacting us!
Related events are displayed below event content and events meta. Please see the example event in private content field below. Site uses Enfold 5.1.1, WordPress 6.0.1 and The Events Calendar Pro 5.14.3 :)
Regards,
YigitPerfect. Thanks for checking. We will go for the upgrade then ;-)
Hi,
You are welcome, Sebastian. Let us know if you have any other questions and enjoy the rest of your day :)
Regards,
YigitHi Yigit,
I just ordered the new license in the Envato shop. Now I am puzzled because the system says I own two licenses. Should I have only ordered a support package instead of a new license incl. support?
Regards,
SebastianI updated all plugins on a staging environment to the following versions:
Wordpress, Version 6.0.1
Theme: Enfold, Version: 5.1.1
Plugins:- Event Tickets, Version 5.4.4
- Event Tickets Plus, Version 5.5.3
- The Events Calendar, Version 5.16.4
- The Events Calendar Extension: Open external links in a new tab, Version 1.0.1
- The Events Calendar PRO, Version 5.14.5
I compared the code between your church theme and our code.
Church has two instances of the event meta, one labelled mobile, one labelled desktop. Our code only has one event meta section called “av-single-event-meta-bar” without additional style for mobile vs. desktop.
Hi Sebastian,
Yes, you should have only renewed your support period. New license comes with 6 months of support so in case you are going to need the license on another website, you can keep it however if that is not going to be the case, please feel free to request a refund – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regarding the issue, could you please create temporary WP admin logins and FTP logins and post them here privately so we can look into it? :)
Best regards,
YigitThanks for confirming. I initiated the refund process. Please let me know how I can renew the support service.
Hey,
Thanks for the information.
I was able to move meta section above related events on my local installation using hooks however it did not work on your installation either. There must be something I am missing. Could you please post FTP logins here privately as well?
Regards,
Yigitregarding hooks: The only modifications I am aware of are placed in custom plugins:
- lms-functions.php (active)
- lms-events-calendar-customization.php (inactive)
Modifications should only relate to header and language/currency switchers.
Hi,
Thanks for the information.
FTP logins did not work for me. Could you please check them once again?
Best regards,
YigitThis reply has been marked as private.Hi,
Thanks! FTP logins worked but now I am getting “LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator.” error when I try to login to your WP dashboard :(
Best regards,
YigitHi Yigit,
I reset the grace period for your login. Could you try again?
Kind regards,
SebastianHi Sebastian,
Thanks for the info!
Issue was related Events Ticket plugin. We have made some adjustment so that is no longer an issue. You can test it on your testing site. The fix will be included in upcoming version.
If you would like to install the updated version on your live site, please create temporary admin logins and post them here privately so we can install it for you :)
Best regards,
Yigit
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