Viewing 7 posts - 1 through 7 (of 7 total)
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  • February 18, 2021 at 4:03 pm #1282013
    DimitriMTM

    Hi,

    WPRocket recently released version 3.8.5 of their caching plugin.
    It seems to break some of the Enfold 4.7.6.4 functionality.

    Tab, Animated Number, LayerSlider, Image with Hotspots, Accordion… all stop working.

    I logged a ticket with WPRocket support but wanted to check if any you encountered the same issues.

    Cheers, D

    February 18, 2021 at 4:21 pm #1282018
    DimitriMTM

    Also the Privacy and Cookies functionality stops working. If you hit the “Click here to learn more about our Cookie and Privacy Settings.’ button you should get the modal with all options to select/deselect.

    Despite the fact that the Enfold Lightbox Modal Window is enabled, you get the “We need a lightbox to show the modal popup. Please enable the built in lightbox in Theme Options Tab or include your own modal window plugin.\n\nYou need to connect this plugin in JavaScript with callback wrapper functions – see avia_cookie_consent_modal_callback in file enfold\js\avia-snippet-cookieconsent.js” msg.

    February 19, 2021 at 6:51 pm #1282297
    Victoria

    Hi DimitriMTM,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look

    Best regards,
    Victoria

    February 21, 2021 at 8:29 pm #1282650
    DimitriMTM

    Hi Victoria,

    As requested.

    Please note that WPRocket support is also analyzing the issue and has access to the site.

    Cheers,
    Dimitri

    • This reply was modified 3 years, 10 months ago by DimitriMTM.
    February 23, 2021 at 11:29 am #1283029
    Rikard

    Hi,

    Thanks for that. The details seem to be working, but after logging in, it redirects to the front page, and the back end shows this error message:

    Sorry, you are not allowed to access this page.

    Did you give the account administrator rights?

    Best regards,
    Rikard

    February 23, 2021 at 11:44 am #1283038
    DimitriMTM

    Rikard,

    Thanks for your note but we are in the middle of a campaign in prep of a webinar on 18/3.
    I can’t afford to have a broken site so we have disabled all the JS WPRocket settings for the time being and now it works again.
    We agreed with WPRocket that they’ll analyze the issue after the 18th.

    I’ll update the ticket at that moment.

    Cheers, D

    February 25, 2021 at 4:01 am #1283561
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open, in case you should need any further help from us.

    Best regards,
    Rikard

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