Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 15, 2020 at 6:57 pm #1267534
    cnarea2020

    We don’t have an issue anywhere else that we upload images, but in our Job Listing plugin where we would set the feature image to the company logo, some of our images from the Media appear with a gray and white blocks throughout (in the back end) and on the front end is a black background. Usually the .png images, not all of them though.

    I wanted to upload an image here so you can see, but don’t see where to do that. I can email them if you send me a contact email.

    We have the Enfold Child Theme in WordPress.

    Any help would be appreciated.

    • This topic was modified 3 years, 11 months ago by cnarea2020.
    December 16, 2020 at 12:40 pm #1267778
    Rikard

    Hey Amanda,

    Where can we see and reproduce this problem? You can upload screenshots to a service like Google Drive or Dropbox, then link to them here. Please note that this problems is very likely not theme related, you can test that by activating another theme for example. Also try to disable all plugins to see if one of them is causing the problem.

    Best regards,
    Rikard

    December 16, 2020 at 4:46 pm #1267875
    cnarea2020

    Hi there,

    I double checked other areas (Posts) of the website and have the same issue, when selecting a ‘Feature Image’.

    I’ve uploaded the image so you can see the front end too (in link provided).

    The ‘Absolute Logo test’ is how the image should appear. I’ve never copied a link from drop box before, so please let me know if that worked or not.

    I’m not exactly tech savvy when it comes to different themes, and know what will break the web site. I could try deactivating the plugins on a staging site. I was hoping you’d be able to clarify if this was a theme issue at all, if you’ve ever seen this before.

    I was told it could be a ‘transparency issue’, but not sure where I’d find how to fix that and why only some images have that problem, not all.

    Look forward to your response.

    December 18, 2020 at 5:43 am #1268333
    Rikard

    Hi,

    Thanks for that. Your image has a transparent background, so the background of the containing element will display behind it. If you want to change the small preview background to white instead, then please add this to Quick CSS in the theme options:

    .main_color .small-preview {
    background: #fff;
}

    Best regards,
    Rikard

    December 18, 2020 at 4:57 pm #1268458
    cnarea2020

    That fixed it, thank you!

    December 18, 2020 at 10:33 pm #1268497
    Victoria

    Hi cnarea2020,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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  • The topic ‘Company logo in Feature image turns gray and white squares’ is closed to new replies.