Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • September 15, 2016 at 3:03 pm #686927
    wessafi

    Hello,

    I am experiencing another problem with the “Comments” item of the Avia editor. It stop working, just showing a loading symbol. I updated Enfold to 3.8. Still not working.

    I saw a thread (#681834) in the forum about the same issue, were you able to fix the problem for the author of that thread? If so, would you be kind enough to share the solution?

    I just launched a contest inviting users to post comments on the site, I am desperate!

    Your help would be much appreciated.

    Thanks.

    Wahid

    September 15, 2016 at 3:06 pm #686930
    Yigit

    Hi Wahid!

    Can you please create a temporary admin login and post it here privately?

    Best regards,
    Yigit

    September 15, 2016 at 4:11 pm #686966
    wessafi

    Will do.
    Thx.

    September 15, 2016 at 4:21 pm #686975
    Yigit

    Hi!

    What exactly is the issue are you having? Comment element shows up on the frontend and i was able to add to your content. If Advanced Layout Builder is not loading on your end, please try logging in with the credentials you provided for us.

    Cheers!
    Yigit

    September 15, 2016 at 4:58 pm #687005
    wessafi

    .

    September 15, 2016 at 5:02 pm #687006
    Yigit

    Hi!

    I was able to post comment :/

    Cheers!
    Yigit

    September 15, 2016 at 5:15 pm #687011
    wessafi

    I did try posting a comment on the same page and still, I get the loading icon and nothing else. The comment is lost.

    September 15, 2016 at 5:20 pm #687020
    wessafi

    …

    September 15, 2016 at 5:21 pm #687021
    Yigit

    Hey!

    I tried once again and it worked fine too. Which browser and OS are you using? Also, are you using any addons on your browser? If you are, please try disabling them and check if that helps.

    Edit: You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

    Cheers!
    Yigit

    • This reply was modified 8 years, 3 months ago by Yigit.
    September 15, 2016 at 5:25 pm #687026
    wessafi

    trying to send you screenshots

    September 15, 2016 at 5:31 pm #687029
    wessafi

    /

    September 15, 2016 at 6:13 pm #687043
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?
    Also, please try commenting using the user account you created for us

    Regards,
    Yigit

    September 15, 2016 at 7:30 pm #687082
    wessafi

    thank you

    September 15, 2016 at 7:54 pm #687090
    Yigit

    Hey!

    You are welcome!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Cheers!
    Yigit

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