Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 17, 2015 at 12:13 pm #474849
    Gurify

    Dear Support

    I just removed Disqus plugin and relized that a lot of blog posts display a comment count but there no comments under. It’s just on some articles like the one I linked.

    The comments should be there but there aren’t.

    What could I do to fix this?

    Thank you in advance!

    July 17, 2015 at 3:42 pm #475012
    Elliott

    Hi Gurify!

    Not sure. Let’s try the following.

    1. Deactivate all plugins.

    2. Completely delete Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    3. Activate the default theme to see if it happens there as well.

    Cheers!
    Elliott

    July 20, 2015 at 2:20 pm #475815
    Gurify

    OK Elliott, I will take some time and try this. Thank you

    July 21, 2015 at 12:51 am #476233
    Ismael

    Hi!

    Which exact plugin did you use? Can you see the comments in the Dashboard > Comments panel?

    Regards,
    Ismael

    July 23, 2015 at 3:56 pm #477772
    Gurify

    Hi there, yes I could see them. The plugin I used was Disqus.

    My question now is, should I also delete and reupload the Child Theme?

    Thank you in advance

    July 23, 2015 at 4:04 pm #477781
    Gurify

    Nothing I followed the procedure and the problem is still there. I checked without child theme and the problem was still there.

    Waiting on your kind reply. Thank you!

    July 23, 2015 at 4:07 pm #477785
    Gurify

    Oh mistake. Those comments are counted, but they do not exist actually. Forgive my previous error.

    July 24, 2015 at 10:37 am #478112
    Rikard

    Hey!

    No problem, glad you got it figured out :-)

    Regards,
    Rikard

    July 24, 2015 at 10:38 am #478113
    Gurify

    Hi! Those comments do not exist, but the site displays there are 2. That is still a problem. What else can i do?

    July 27, 2015 at 5:23 am #478880
    Rikard

    Hi,

    I guess you could find them in the database and delete them, send us a temporary admin login so that we can take a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

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