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  • January 17, 2019 at 5:52 pm #1055088
    doctorbond

    Hello
    A comments box is displayed, the number of old comments too. But the comments themselves are not visible.
    I have checked all standard methods. Deactivate all plugins related to comments, nothing changes.
    Enfold 4.5.1

    • This topic was modified 5 years, 10 months ago by doctorbond.
    January 18, 2019 at 2:51 pm #1055464
    doctorbond
    This reply has been marked as private.
    January 18, 2019 at 3:10 pm #1055473
    doctorbond

    Like this

    January 18, 2019 at 9:03 pm #1055662
    Victoria

    Hi doctorbond,

    Please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    The page that you gave us the link too uses Disquss not our comment form. Did you change that?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 19, 2019 at 11:09 am #1055833
    doctorbond

    Hi Victoria
    Yes, I understand, thanks.
    I turned on and off the plugin like Disquss, it does not affect, so I left it on.

    January 21, 2019 at 6:59 am #1056453
    Nikko

    Hi,

    Can you also create a staging site? basically just a clone of your site in a subdomain.
    So we can try to debug your site and deactivate plugins without affecting your live site.
    Here is a tutorial on how to do it: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    January 25, 2019 at 1:42 am #1058436
    doctorbond

    Hi
    I found. The problem in Woo Message Support plugin
    Сan it be fixed?

    January 25, 2019 at 4:52 am #1058461
    Jordan Shannon

    Hi,

    Unfortunately we can’t trouble shoot third party plugins or guarantee compatibility with them all. This is something that would have to be directed to WooCommerce support.

    Best regards,
    Jordan Shannon

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