Viewing 11 posts - 1 through 11 (of 11 total)
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  • February 16, 2017 at 4:34 pm #748028
    mosaic

    I have the comment element at the bottom of my post and ‘Discussions > Allow Comments’ enabled. But for some reason the comments section doesn’t show up on the page. Please help.

    • This topic was modified 7 years, 10 months ago by mosaic.
    February 16, 2017 at 4:40 pm #748033
    Yigit

    Hi

    It seems like you are using Advanced Layout Builder to create your blog posts. If that is the case, please add comments element under Content Elements tab of ALB to the bottom of your posts. If that is not the case, please click “Screen option” on the top right corner and check “discussion” and scroll below your post and make sure discussion is enabled

    Regards,
    Yigit

    February 16, 2017 at 4:44 pm #748038
    mosaic

    I already have the comments element at the bottom of my post AND discussion enabled

    February 16, 2017 at 4:46 pm #748040
    Yigit

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    February 16, 2017 at 4:53 pm #748042
    mosaic

    Info in private content section. Yes permission granted. It works on new posts just not on old ones.

    • This reply was modified 7 years, 10 months ago by mosaic.
    February 16, 2017 at 5:10 pm #748049
    Yigit

    Hi!

    Login credentials are not working for me. Can you please check them once again?

    Cheers!
    Yigit

    February 16, 2017 at 8:06 pm #748118
    mosaic

    Please try now it should work but please try with new page in private content.

    What’s very strange is comments work on my latest post, but most of the others it doesn’t work.

    • This reply was modified 7 years, 10 months ago by mosaic.
    February 17, 2017 at 10:22 pm #748667
    Yigit

    Hi!

    I tried switching to a default theme and comment section still did not show up. It does not seem to be theme related. What was the last change you have made before the issue?

    I tried switching to a default theme and the
    Best regards,
    Yigit

    February 18, 2017 at 12:14 am #748719
    mosaic

    I have never had comments on my posts as far as I can remember. Could it be that a plugin is interfering? What else can I try?

    I’ve tried making a new post but the comments section still doesn’t work.

    Thanks Yigit

    • This reply was modified 7 years, 10 months ago by mosaic.
    February 20, 2017 at 5:33 pm #749483
    mosaic

    I’ve done a complete fresh install of wordpress and enfold and that seems to have fixed the problem

    • This reply was modified 7 years, 10 months ago by mosaic.
    February 23, 2017 at 10:06 pm #751071
    Nikko

    Hi,

    Glad that it’s fixed.

    Best regards,
    Nikko

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