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Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 23, 2017 at 4:20 pm #843137
    Jen

    TIME SENSITIVE, PLEASE
    support team,

    Using a 1/2 and 1/2 for the main content, but now is each column is rendering 1/1. Page rendered perfectly yesterday. Opened this morning and 1/2 columns are now full-width. Changed nothing.

    Going back a revision shows one difference in code at the very end:

    Was:
    [/av_four_fifth]
    [/av_section]

    is now this
    [/av_four_fifth] [/av_section]

    Problem is happening on two pages http://www.voicecarrier.com/intellisip and http://www.voicecarrier.com/intellisip-pri
    Changing the order of the columns and refreshing the site does not work.
    Columns are set to “Equal height”.
    Thanks a lot,
    Nicole

    • This topic was modified 7 years, 4 months ago by Jen.
    August 25, 2017 at 7:05 pm #844127
    Nikko

    Hi Nicole,

    Sorry for the late response. Can you post a screenshot showing the 1/2 rendering as 1/1? I checked both pages but I can see the 1/2 columns working properly on my end.

    Best regards,
    Nikko

    January 16, 2018 at 9:27 pm #898160
    Jen

    Hi Niko,

    We are still unable to make changes to our site because the Previews don’t render correctly in the design phase. Updating to 4.0.7 did not correct the problem.

    As a business, we can’t wait for an update with a fix. Please assist.

    Thank you,
    Nicole

    **Additional thread is here: https://kriesi.at/support/topic/columns-not-displayed-correctly-after-updating-to-4-0-7/

    January 18, 2018 at 8:08 am #898912
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, are you running the latest version of the theme (4.2.1)?

    Best regards,
    Rikard

    January 18, 2018 at 6:05 pm #899221
    Jen

    Hi Rikard,

    Themeforest does not have 4.2.1 as the latest version? Where is 4.2.1? FTP update is not an option for me.
    Deploying the update from inside WP under “Theme Updates” reads: “No Updates available. You are running the latest version! (4.2).”
    Also tried “Check Manually” button. Shows I’m up to date.

    Access information provided below.

    Thank you for the assistance,
    Nicole

    January 23, 2018 at 4:27 am #901123
    Ismael

    Hi,

    Thank you for the info.

    I can’t find any issue with the pages. Is this fixed? Please provide a screenshot on imgur or dropbox.

    Best regards,
    Ismael

    January 23, 2018 at 4:28 am #901124
    Ismael

    Hi,

    Thank you for the info.

    I can’t find any issue with the pages. Is this fixed? Please provide a screenshot on imgur or dropbox.

    Best regards,
    Ismael

    January 25, 2018 at 4:29 am #902495
    Jen

    Please see reply in private content.

    • This reply was modified 6 years, 11 months ago by Jen. Reason: corrected URLs
    January 26, 2018 at 11:36 am #903297
    Ismael

    Hi,

    The page in the screenshot looks different from the pages above. Is that a new page? Please provide the login details in the private field so that we can test the settings.

    Best regards,
    Ismael

    January 26, 2018 at 4:34 pm #903425
    Jen

    It happens on several pages, not just one.
    It can’t be replicated unless you start editing, adding, moving, columns in real-time.
    The login information was already provided in this thread.
    Please read the thread’s history and the other relevant thread that was provided. The background on this problem and many subsequent questions from Kriesi have been addressed by myself and other users. Should be most of the background needed to assess the problem.

    Thanks

    • This reply was modified 6 years, 11 months ago by Jen.
    January 29, 2018 at 5:29 am #904022
    Ismael

    Hi,

    Thank you for the info.

    I created a test page (see private field) but I can’t reproduce the issue. Please edit the test page and re-create the issue so that we can inspect it.

    Best regards,
    Ismael

    August 19, 2018 at 7:41 pm #999048
    Jen

    Hello, this is happening yet again. Content disappears now about 20 minutes into editing a page. Go to preview and a 90% of the content is simply gone. Have to restore from previous revision and new content is lost. Cleared cache, using latest versions of Enfold and WP, can’t find a pattern to when it happens except being 15-30 into editing.

    It happens on several pages, not just one.
    It can’t be replicated unless you start editing, adding, moving, columns in real-time.

    August 19, 2018 at 7:48 pm #999051
    Jen

    Code is present in the Default Editor – switching to Advanced Layout Editor and content is gone.
    Enfold Shortcode Praser shows no errors.
    I have followed the troubleshooting guide here, to no avail: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/
    Tried deactivating all plugins and flushed browser cache.
    Tried on both Chrome and Firefox.
    Using current versions: Enfold Version 4.4.1 / WP 4.9.8
    Tried the plugin Autoptimize with no luck

    Found this in code:
    <script type=’text/javascript’>var avia_preview = {“error”:”It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.”,”paths”:”<link rel=’stylesheet’ href=’https:\/\/www.voicecarrier.com\/wp-includes\/js\/mediaelement\/mediaelementplayer-legacy.min.css?ver=0.9.5′ type=’text\/css’ media=’all’ \/><link rel=’stylesheet’ href=’https:\/\/www.voicecarrier.com\/wp-includes\/js\/mediaelement\/wp-mediaelement.css?ver=4.9.4?ver=0.9.5′ type=’text\/css’ media=’all’ \/><link rel=’stylesheet’ href=’https:\/\/www.voicecarrier.com\/wp-content\/themes\/enfold\/css\/grid.css?ver=0.9.5′ type=’text\/css’ media=’all’ \/><link rel=’stylesheet’

    • This reply was modified 6 years, 4 months ago by Jen.
    August 23, 2018 at 4:11 am #1000572
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

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