Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • July 8, 2014 at 9:18 am #288361
    d_werk_2013

    Hi Kriesi team

    I use on my page a color section with a background video.
    This works in Firefox and Chrome but not in Safari Browser. One of our customers also said that it does not work even in firefox.

    I look forward to your feedback.

    BR,
    Ingo

    July 8, 2014 at 12:09 pm #288435
    Yigit

    Hi Ingo!

    Can you post the link to your website?
    Please make sure that you have Flash installed and enabled

    Cheers!
    Yigit

    July 8, 2014 at 1:23 pm #288487
    d_werk_2013
    This reply has been marked as private.
    July 8, 2014 at 1:32 pm #288490
    Yigit

    Hi!

    Please check the YouTube link you have inserted in Color Section and change HTTPS to HTTP

    Cheers!
    Yigit

    July 8, 2014 at 1:35 pm #288493
    d_werk_2013

    Hi,

    no the link is with https copied from youtube and was also used like this in the color section.

    July 8, 2014 at 1:36 pm #288494
    Yigit

    Hey!

    Do you mind creating a temporary admin login and posting it here privately so we can look into it?

    Cheers!
    Yigit

    July 8, 2014 at 1:41 pm #288498
    d_werk_2013
    This reply has been marked as private.
    July 8, 2014 at 1:55 pm #288507
    Yigit

    Hi!

    Please try it now and do not forget to flush browser cache

    Regards,
    Yigit

    July 8, 2014 at 1:55 pm #288508
    d_werk_2013
    This reply has been marked as private.
    July 8, 2014 at 2:41 pm #288532
    Yigit

    Hi!

    Which version of OS X and Safari are you using?

    Best regards,
    Yigit

    July 11, 2014 at 10:46 am #289984
    d_werk_2013
    This reply has been marked as private.
    July 15, 2014 at 9:54 am #291465
    d_werk_2013

    Oh yes I have OS X version 10.9.4
    Maybe you have an other solution for this problem?

    July 15, 2014 at 8:07 pm #291798
    Devin

    Hey!

    Unfortunately I’m also having no issues seeing the video with the exact same specs:

    Regards,
    Devin

    July 16, 2014 at 10:24 am #291985
    d_werk_2013

    Hm okay but you might have another idea for the reason that it does not work for me and our customers? I understand that it is difficult for you to understand if it works for you but I’d appreciate any advice :)

    July 21, 2014 at 1:32 pm #293835
    Yigit

    Hey!

    Sorry for the late reply! I asked @josue to take a look at your website on his MAC. Let us wait to hear from him.

    Regards,
    Yigit

    July 21, 2014 at 3:15 pm #293875
    d_werk_2013

    Hi Yigit,
    Thank you very much I look forward to hear from you.
    BR,
    Ingo

    July 21, 2014 at 4:34 pm #293900
    Devin

    Hi!

    Try linking whomever is having an issue viewing the video directly to the video on Youtube. The only other thing I can think of is that whomever is having issues may not be able to view the video as rendered from the source. If its region locked, mobile locked etc.

    Regards,
    Devin

    July 21, 2014 at 5:50 pm #293932
    d_werk_2013

    Hi Devin,

    thank you for your answer.
    The video directly on youtube can see each of the people. They also can see it on other browser for example firefox or chrome.
    It just does not work on safari.
    So I think we can rule out that it is region locked.

    Regards,
    Ingo

    July 22, 2014 at 1:15 am #294101
    Josue

    Hi!

    The section goes black for a few seconds but then the video does load, tested in Safari 7.0 / OS X 10.9:

    Best regards,
    Josue

    July 22, 2014 at 10:16 am #294250
    d_werk_2013

    Hi Josue,

    thank you for your effort but unfortunately does not help me.
    I have now 8 computers with Safari on which it is not running.
    I need a solution. I’ve tried different things.
    I have downloaded the video, uploaded in our own youtube channel and linked it. Unfortunately, the same result.
    Then I have downloaded the video as .webm and .mp4 and then loaded it on our webspace. It was interesting that it now runs in Safari and Chrome but not run in firefox.

    Any ideas?

    Regards,
    Ingo

    July 23, 2014 at 7:33 am #294798
    Ismael

    Hi!

    Again, we checked it on all major browsers and the video is showing up fine. I’ll ask Kriesi to take a look. Please wait for his response.

    Cheers!
    Ismael

    July 31, 2014 at 2:55 pm #298245
    d_werk_2013

    Hi there,

    so I have understood that it all works fine on your computers.
    For us and many others, it does not work unfortunately.
    Do I understand right that we do not have a solution?
    It is a pity that we can not explain to our customers now why it does not work or to have a solution.
    At designated Brwoserversions we kept.

    Regards,
    Ingo

    August 3, 2014 at 8:15 am #299277
    Dude

    Hi!

    Right now we can’t provide a solution because we simply can’t reproduce the problem. Without any errors, etc. we don’t know what causes the issue on you client’s Mac and how we can fix it. We forwarded to Kriesi who will try to reproduce it on his PCs and Masc when he comes back from his vacation and then (hopefully) we’ll have a definite answer.

    Regards,
    Peter

    August 18, 2014 at 10:20 am #305604
    d_werk_2013

    Hi,
    I was able to solve my problem.
    Now I have uploaded a webm and mp4.
    Also, I’ve added the following part in my htacces. (which has ultimately works apparently)

    AddType video / ogg .ogv
    AddType video / mp4 mp4
    AddType video / webm .webm

    It seems to work everywhere now :)
    Thanks anyway.

    regards,
    Ingo

    August 18, 2014 at 11:10 am #305618
    Yigit

    Hi!

    Thank you for sharing your solution! Glad you figured it out. Let us know if you have any other questions or issues

    Regards,
    Yigit

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