Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 12, 2018 at 1:41 am #1008663
    Lara

    Hi team,

    I’m having issues with placing an image within a colour section. It won’t let me choose the image at its full size (1500×430) it only allows me to choose smaller sizes.

    On one page I am able to select the image at its full size to fill the colour section so I’m confused…I’ve checked my images are the right dimensions but it wont work.

    Lara

    September 12, 2018 at 1:58 am #1008668
    Lara

    Okay so after a little investigating I’m noticing my jpegs being uploaded to wordpress are being saved at 1310 × 376 for some reason?

    My artboards and jpeg dimensions are 1500 x 430 so I’m not sure why this is happening?

    September 12, 2018 at 6:46 am #1008728
    Rikard

    Hi,

    Is it the image in private you are referring to? You have several images with that name. Even though it’s named 1500×430, the actual size of the image is 1310×376, please check that the image you are uploading is the correct size.

    Best regards,
    Rikard

    September 12, 2018 at 6:49 am #1008730
    Lara

    Hi Rikard,

    I’ve checked all my jpegs on my computer and their dimensions are 1500 x 430 but when uploaded to wordpress they change to this 1310 x 376

    September 12, 2018 at 7:11 am #1008746
    Rikard

    Hi,

    Thanks for the feedback, could you upload the original file somewhere so that we can check for ourselves please? Please note that this is not theme related.

    Best regards,
    Rikard

    September 12, 2018 at 7:17 am #1008751
    Lara

    Sorry,

    Do you want me to upload the file before i cropped it to 1500×430?

    September 12, 2018 at 7:56 am #1008774
    Lara

    Hi Rikard,

    Here’s the link to the image

    September 12, 2018 at 10:28 am #1008824
    Rikard

    Hi,

    Thanks for that, I got the same results which seemed weird. I can see that you have a plugin which is altering image sizes though. Please see private.

    Best regards,
    Rikard

    September 13, 2018 at 1:10 am #1009131
    Lara

    Hi Rikard,

    Thanks for that! I had no idea about this plugin and I think the other admin must have added this.

    September 13, 2018 at 8:11 am #1009264
    Rikard

    Hi,

    Thanks for the feedback, glad we could find the problem for you :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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