Viewing 20 posts - 1 through 20 (of 20 total)
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  • March 17, 2015 at 7:33 pm #413186
    djshortkut

    After I updated to enfold version 3.1 the custom background images on a lot of my color sections will not load for some reason on my mobile devices (iPhone 6 and iPad 4). ) (See Images) They load fine on my computer browser though. Even when I flush the cache on my mobile device the same thing happens. I’ve also tried this on different mobile devices that I have never loaded the site on and still the same thing happens. Any idea what could be causing this and how I can fix it? I tried reloading the theme via FTP to see if that would fix it already. Thanks in advance!

    March 18, 2015 at 6:40 am #413416
    Rikard

    Hi djshortkut!

    I had a look on the site using ipad mini and iphone 4 using latest versions of Chrome and they display fine on my end. What browser are you using to produce these errors? Is flushing cache a required step?

    Regards,
    Rikard

    March 18, 2015 at 6:48 am #413417
    djshortkut

    I’m using Safari on the iPhone 6 and iPad 4 and every time I pull up the site the custom background images in certain color sections won’t load. This just started happening since I updated to version 3.1 so not sure what is happening. Flushing the cache doesn’t seem to fix the problem either. Not sure why this is happening.

    March 18, 2015 at 6:53 am #413420
    djshortkut

    The interesting thing is that it’s the same color sections that have the issue every time. I also tried deactivating all of the plugins but that didn’t help either.

    March 18, 2015 at 9:13 am #413468
    joy

    I’m having this same issue.

    March 18, 2015 at 11:54 am #413531
    Eva

    I’m also having the same issue. It was working fine and then it wasn’t. I have tried with using different images, deleting the colour section and replacing it with a new one, and deleting the page and starting again but still nothing.

    March 18, 2015 at 1:06 pm #413571
    Dandy

    I have the same problem on mobile devices. I use Safari and Mercury

    March 19, 2015 at 5:34 am #414154
    Rikard

    Hey!

    It seems like a lot of people are experiencing the same problem. Please include a link to your sites and specific steps to reproduce, browsers+version etc.

    @djshortkut, I checked your front page again and the ipad version looks exactly like what I’m seeing on desktop. What pages are you getting these errors on?

    Best regards,
    Rikard

    March 19, 2015 at 6:52 am #414173
    djshortkut
    This reply has been marked as private.
    March 19, 2015 at 11:46 am #414289
    Eva
    This reply has been marked as private.
    March 19, 2015 at 6:04 pm #414697
    Dandy

    The Problem is only, when i select the Backgroundimage as Parralax mode. On Fixed or scroll mode i see the complete picture.

    On parallax ba iPhone i see the complete image, but does not zoom the complete color section.
    On iPad i see only a thin line of the picture.

    March 20, 2015 at 5:02 am #415014
    djshortkut
    This reply has been marked as private.
    March 20, 2015 at 2:31 pm #415269
    christopherheath

    I’m hoping this bug will be fixed in the next release.

    March 23, 2015 at 6:58 pm #416584
    Elliott

    Hey!

    There should be a new update tomorrow with a fix for this. After updating clear your browser cache and let us know if that fixes the color section backgrounds on mobiles.

    Regards,
    Elliott

    March 24, 2015 at 4:12 pm #417132
    djshortkut

    FYI Just updated to version 3.1.2 and this update fixes the issues with the color sections not showing up on mobile devices. You can go ahead and close this thread once everybody confirms. Thanks!

    March 25, 2015 at 6:46 am #417562
    Rikard

    Hey!

    @djshortkut, great! Let’s keep this thread open though until everyone gets their issues fixed.

    Cheers!
    Rikard

    March 25, 2015 at 9:16 am #417613
    Dandy

    By me also. It is fixed.
    Thx

    March 25, 2015 at 2:52 pm #417748
    Eva

    Hmm – it’s not working for me yet. I just tried installing Enfold on an unused blog to test it out with the update and fullscreen images are working there so there must be something blocking it on my site.

    I have two attempts at a fullscreen image here: http://www.earthhawk.uk/home (temp login details in previous message), one fixed and one parallax. I’d be very grateful for any help in sorting this out!

    March 26, 2015 at 6:54 am #418334
    Rikard

    Hi Eva!

    I had a look at your color sections and there seems to be some problem when saving them, nothing happens basically, could you try to deactivate all plugins to see if one of them is causing a conflict please?

    Regards,
    Rikard

    March 26, 2015 at 11:35 am #418438
    Eva

    Hurrah, it’s working now! It was an External Links plugin that was blocking it from working.
    Thank you for your help!

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  • The topic ‘Color Sections Section Custom Background Images Issue Version 3.1’ is closed to new replies.