Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 3, 2017 at 9:58 pm #834046
    Labmatik

    When I save Draft:
    1. The Layout Elements inside the Color Section move to outside the Color Section
    2. The Color Section is reduced to a single bar that cannot be deleted
    3. All Content below the Color Section is GONE, ERASED

    This seems to be a persistent bug, as I’ve tried rebuilding the page several times.
    HELP!

    August 3, 2017 at 10:42 pm #834064
    Jordan Shannon

    Hey Labmatik,

    Have you tried disableing active plugins and attempting to build the page. Perhaps there is a conflict occurring.

    Best regards,
    Jordan Shannon

    August 3, 2017 at 10:48 pm #834067
    Labmatik

    I just disabled active plugins and the issue persists. When I try to rebuild the page, and then I either Update or Publish, everything except for the Header/Footer and top color section disappears.

    August 3, 2017 at 11:06 pm #834080
    Jordan Shannon

    Hi,

    Please provide admin info so I can log in and look into this issue further.

    Best regards,
    Jordan Shannon

    August 3, 2017 at 11:12 pm #834086
    Labmatik

    see below

    August 3, 2017 at 11:57 pm #834107
    Jordan Shannon

    Hi,

    Which page is giving the issue? The home page seems normal.

    Best regards,
    Jordan Shannon

    August 3, 2017 at 11:59 pm #834110
    Labmatik

    Go to Labdesk Programmatic Accelerator page

    August 4, 2017 at 5:05 pm #834403
    Labmatik

    Hi Jordan, can you see how:
    1. The Color Section elements got pulled out of the color section
    2. The Grid Rows below are corrupted (i.e. if you try adding any other content, then when you go to preview, everything is gone except for the header, footer and top color section

    Any luck figuring this out?
    If we can’t fix it, I’m looking at having to do a complete site rebuild.

    August 5, 2017 at 8:08 am #834623
    Rikard

    Hi,

    Thanks for that. I think that is happening because you have open html markup in your content, it tends to break the layout builder unfortunately:

    <strong>PROGRAMMATIC ACCELERATOR

    The proper way to close that tag would look like this:

    <strong>PROGRAMMATIC ACCELERATOR</strong>

    Could you try changing that markup to see if that helps please?

    Best regards,
    Rikard

    August 7, 2017 at 11:15 pm #835628
    Labmatik

    Rikard and Jordan:
    That was the problem.
    I can’t thank you enough for troubleshooting this. I was losing my mind for 3 days, and falling way behind on a new project we are launching.

    THANK YOU, THANK YOU, THANK YOU

    Best,
    Matt

    August 8, 2017 at 3:33 pm #835881
    Rikard

    Hi Matt,

    Great, glad we could help out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    August 8, 2017 at 5:41 pm #835936
    Labmatik

    please close

    August 8, 2017 at 5:45 pm #835940
    Jordan Shannon

    Hi,

    Great, I’m glad this was able to be fixed. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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