Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 30, 2019 at 12:04 am #1060246
    sublime5o

    We have a color section video that when it first loads shows a grey color for some reason. We would just want it to be white or load the video normally.

    January 31, 2019 at 9:49 am #1060842
    Vinay

    Hey sublime5o,

    Thank you for contacting us.

    Please try to add a background color to the color section and let us know if that helps.

    Best regards,
    Vinay

    January 31, 2019 at 1:24 pm #1060961
    sublime5o

    I added a #ffffff background to the color section and the issue still remains.

    February 3, 2019 at 2:36 pm #1062224
    Victoria

    Hi sublime5o,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
#section-01 div[data-size="featured"] {
  background-color: #fff;
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    February 3, 2019 at 3:12 pm #1062234
    sublime5o

    This did not work. The gray still happens when the video is first loading.

    February 4, 2019 at 3:59 am #1062466
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    For testing purpose please try the below code

    .responsive #top video.avia_video,
.responsive #top video.avia_video * {
	background: gold !important;
}

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    February 4, 2019 at 3:00 pm #1062709
    sublime5o

    Thanks, I added the css you gave me and cleared my cache and server cache and the issue remains. In the private content below I posted the login again.

    February 10, 2019 at 11:34 pm #1065228
    Mike

    Hi,
    Sorry for the late reply, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    .html_stretched #wrap_all,#main .avia-slide-wrap,#mep_0.mejs-container,#mep_0 video.avia_video {
    background-color: #fff !important;
}

    Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.